I am a seasoned managerial professional with up to 10 years of team leadership and policy development experience within various sectors. Recognized for demonstrating a natural aptitude for optimizing operations, as well as for implementing comprehensive training programs and ensuring regulatory compliance. Professional focal points include team collaboration and development, Scrum methodologies, customer service and delivery, project management, and lasting client relations. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, leadership skills, as well as business acumen, systems analysis, project management and resource management to support efficiency and maximum returns. Currently, I am the Director of Support Operations with RE/MAX,LLC. Under my leadership, my team regularly implements service desk training, updates knowledge base, manage incidents and problems, and craft enterprise reports. Every year, I have maintained a departmental QA of 95% or higher, as well as an average 96% CSAT. In addition, I liaise with senior leadership, stakeholders, and interdepartmental teams to ensure the company’s operational support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, detail-oriented, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.