Kendra E. Hayden, Csm, Cal
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Kendra E. Hayden, Csm, Cal Email & Phone Number

Director, Global Support Operations at Toastmasters International
Location: Denver Metropolitan Area, United States 11 work roles 3 schools
1 work email found @remax.com LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 86%

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Work email c****@remax.com
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Current company
Toastmasters International
Role
Director, Global Support Operations
Location
Denver Metropolitan Area, United States
Company size
7357 employees

Who is Kendra E. Hayden, Csm, Cal? Overview

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Quick answer

Kendra E. Hayden, Csm, Cal is listed as Director, Global Support Operations at Toastmasters International, a with 7357 employees, based in Denver Metropolitan Area, United States. AeroLeads shows a work email signal at remax.com and a matched LinkedIn profile for Kendra E. Hayden, Csm, Cal.

Kendra E. Hayden, Csm, Cal previously worked as Director, Support Operations at Re/Max and Senior Manager, Customer Support at Re/Max. Kendra E. Hayden, Csm, Cal holds Bachelor'S Degree, Psychology from Tennessee Technological University.

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Email format at Toastmasters International

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*@remax.com
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Profile bio

About Kendra E. Hayden, Csm, Cal

I am a seasoned managerial professional with up to 10 years of team leadership and policy development experience within various sectors. Recognized for demonstrating a natural aptitude for optimizing operations, as well as for implementing comprehensive training programs and ensuring regulatory compliance. Professional focal points include team collaboration and development, Scrum methodologies, customer service and delivery, project management, and lasting client relations. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, leadership skills, as well as business acumen, systems analysis, project management and resource management to support efficiency and maximum returns. Currently, I am the Director of Support Operations with RE/MAX,LLC. Under my leadership, my team regularly implements service desk training, updates knowledge base, manage incidents and problems, and craft enterprise reports. Every year, I have maintained a departmental QA of 95% or higher, as well as an average 96% CSAT. In addition, I liaise with senior leadership, stakeholders, and interdepartmental teams to ensure the company’s operational support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, detail-oriented, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.

Current workplace

Kendra E. Hayden, Csm, Cal's current company

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Toastmasters International
Toastmasters International
Director, Global Support Operations
Denver, CO, US
Website
toastmasters.org
Employees
7357
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11 roles

Kendra E. Hayden, Csm, Cal work experience

A career timeline built from the work history available for this profile.

Director, Support Operations

Current
Re/Max

Denver, Co, Us

• Spearhead overall delivery of service, positive team culture, strong vendor relations, all incident management, and operational success.• Enhance customer experience, augment specialist’s knowledge base, and facilitate adoption of Ai-driven CSAT by actively managing and distributing Dialpad Ai to 5 call centers.• Oversee and manage distribution and adoption of Dialpad telephony solutions (such as call center set-up, data reporting, and compliance with TCPA laws and regulations) within Customer Support. • Serve as key stakeholder in enterprise solutions Salesforce by collaborating with other senior executives on the design, implementation, and continued maturation for ServiceCloud.• Positively impacted business within first year of work by redefining department’s support and intention, launching new ITSM tool Salesforce, adding 3 new customer engagement channels, and establishing aggressive KPIs for response times. • Specially selected by senior management for 3 promotions within 4 years, starting as Supervisor of a team of 5 individual contributors to Director of multiple services and people managers each with their own team of 7-9 contributors.

Nov 2022 - Present

Senior Manager, Customer Support

Re/Max

Denver, Co, Us

Jan 2022 - Nov 2022

Manager Of Product Support

Re/Max

Denver, Co, Us

Sep 2019 - Jan 2022

Supervisor Of Product Support

Re/Max

Denver, Co, Us

Jun 2018 - Aug 2019

Scrum Master - It Product Development

Ignite

Huntsville, Al, Us

• Served as adept Agile coach and subject matter expert for reboot of existing enterprise Agile implementation.• Assisted with baseline team activities to ensure smooth operations and regulatory compliance.• Fostered positive and safe environment to encourage productive collaboration.• Established joint responsibility for the successes and failures of project.• Improved traceability, functionality, and reportability of operations through overhaul of Jira database, redesigning project structure, and implementing software engineering process.• Recognized by senior management for 2 promotions within 3 years, starting as Operations Analyst and ending as Project Lead.

Feb 2016 - Jun 2018

Operations Analyst

Ignite

Huntsville, Al, Us

Oct 2015 - Feb 2016

Office Manager

Arize Clinic

• Improved overall efficiency by implementing innovative inventory management system and standardizing clinic operating procedures.• Conducted all hiring of new staff, scheduling of shifts and meetings, and analysis of performance.• Established and maintained lasting client relations. • Met with 15 clients a day to oversee their weight loss and manage their health. • Preferred specialist for clients struggling with emotional-based eating habits.

Feb 2014 - Sep 2015

Training Coordinator

Gap Inc.

San Francisco, California, Us

• Trained new retail specialist employees on processes and procedures.• Utilized point-of-sale systems to complete sales transactions. • Provided exceptional customer service and support in store.

Nov 2010 - Mar 2014
Team & coworkers

Colleagues at Toastmasters International

Other employees you can reach at toastmasters.org. View company contacts for 7357 employees →

BD Boriss Drujans Boriss Drujans Colleague at Toastmasters InternationalVaughan, Ontario, Canada View → CS Claude Stewart Claude Stewart Colleague at Toastmasters InternationalGreater Sydney Area, Australia View → MS Meshelle Stephens Meshelle Stephens Colleague at Toastmasters InternationalFort Worth, Texas, United States View → NZ Nancy Zychowicz Nancy Zychowicz Colleague at Toastmasters InternationalMillbury, Ohio, United States View → AB Area B1 Toastmasters Area B1 Toastmasters Colleague at Toastmasters InternationalBengaluru, Karnataka, India View → PD Prisha D Prisha D Colleague at Toastmasters InternationalChennai, Tamil Nadu, India View → KV Kaustubh Verma Kaustubh Verma Colleague at Toastmasters InternationalNew Delhi, Delhi, India View → KA Kashif Ahmed Kashif Ahmed Colleague at Toastmasters InternationalDelhi, India View → ZL Zara Lahiji Zara Lahiji Colleague at Toastmasters InternationalEdmonton, Alberta, Canada View → DM Dr. Megha Bansal Dr. Megha Bansal Colleague at Toastmasters InternationalGreater Delhi Area, India View →
3 education records

Kendra E. Hayden, Csm, Cal education

Bachelor'S Degree, Psychology

Tennessee Technological University

Bachelor'S Degree, Human Ecology

Tennessee Technological University

Undergraduate, Dual Enrollment

East Tennessee State University
FAQ

Frequently asked questions about Kendra E. Hayden, Csm, Cal

Quick answers generated from the profile data available on this page.

What company does Kendra E. Hayden, Csm, Cal work for?

Kendra E. Hayden, Csm, Cal works for Toastmasters International.

What is Kendra E. Hayden, Csm, Cal's role at Toastmasters International?

Kendra E. Hayden, Csm, Cal is listed as Director, Global Support Operations at Toastmasters International.

What is Kendra E. Hayden, Csm, Cal's email address?

AeroLeads has found 1 work email signal at @remax.com for Kendra E. Hayden, Csm, Cal at Toastmasters International.

Where is Kendra E. Hayden, Csm, Cal based?

Kendra E. Hayden, Csm, Cal is based in Denver Metropolitan Area, United States while working with Toastmasters International.

What companies has Kendra E. Hayden, Csm, Cal worked for?

Kendra E. Hayden, Csm, Cal has worked for Toastmasters International, Re/Max, Ignite, Arize Clinic, and Gap Inc..

Who are Kendra E. Hayden, Csm, Cal's colleagues at Toastmasters International?

Kendra E. Hayden, Csm, Cal's colleagues at Toastmasters International include Boriss Drujans, Claude Stewart, Meshelle Stephens, Nancy Zychowicz, and Area B1 Toastmasters.

How can I contact Kendra E. Hayden, Csm, Cal?

You can use AeroLeads to view verified contact signals for Kendra E. Hayden, Csm, Cal at Toastmasters International, including work email, phone, and LinkedIn data when available.

What schools did Kendra E. Hayden, Csm, Cal attend?

Kendra E. Hayden, Csm, Cal holds Bachelor'S Degree, Psychology from Tennessee Technological University.

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