Keith Henning Email & Phone Number

Charlotte, Nc, Us

Sacramento, California, Us

New York, Ny, Us

Responsible for leading Better.com’s prospecting, nurturing and sales processes for their purchase vertical through economic hardship and was able to increase lead to sales conversion by 50% in the first 4 months. Collaborated with product, marketing, and engineering teams to design customer relationship management tools, marketing strategies, communication automation, and contact center solutions, resulting in significant improvements in efficiency and effectiveness. Implemented successful communication automation and contact center solutions, resulting in better customer engagement and higher sales conversion rates.

New York, Ny, Us

Successfully scaled Better.com’s business development team from pilot to a fully functioning organization, overseeing the implementation of outbound prospecting, inbound customer service, email, live-chat and SMS teams, as well as off-shore 24x7 support. Led the team to grow to over 250 SDRs, 25 managers, and 5 senior sales managers, ensuring seamless collaboration between all departments and maximizing efficiency at scale.

New York, Ny, Us

Maintained full responsibility for the daily and monthly sales performance for anywhere from 15-25 sales agents across 3 different businesses. Played a key role in creating internal accountability, coaching, and development SOPs that were adopted among 40 leadership teams, resulting in improved team performance, individual growth, and employee retention.

Fort Mill, Sc, Us

Served as a strategic business leader for all sales operations with multiple partnerships . Managed high performing sales teams comprised with as many as 180 agents along with 14 sales leaders through a proactive approach to staff training and development. Led the successful launch of a full funnel sales team for 2 new partnerships. Successfully beat our competitor in a head-to-head test, catapulting our AllConnect sales team from 40 to 165 agents within a 6-month window while maintaining strong sales performance.

Arlington, Virginia, Us

Received a Bronze Star for leading teams of up to 15 personnel with full responsibility for scheduling work, evaluating performance, disciplinary action, and long-term career planning/development/promotion. Consistently integrated new members to a fast-paced team with a wide range of range of personalities by using strong work ethic, patience, interpersonal and effective teaching/training skills. Deployed 4 different occasions to various locations worldwide, adapting, learning, and comprehending new systems and remotely managing teams using multiple methods successfully each time.

Bachelor'S Degree, Marketing

Cinematography And Film/Video Production