Responsibilities: • Involves Multitasking Profile.• Involves in Sales and Providing support for Fininfocom Products through worldwide customers.• Handling the tickets raised by the clients related to Telecom industries, which has to be followed and maintained within SLA norms for the resolution of the Ticket. For this all the medium of communications like E-mail using Outlook Web Access (OWA) and Voice are used.• Operational Management: Managing the floor, adherence to schedule.• Ownership and problem resolution.• Call monitoring, coaching and feedback, responsibility for delivery of the defined Client experience in every Incident created.• Training and development of staff.• Motivation, leadership for a team of 10 and developing future leaders.• Recommendations for process development based on Client feedback and analysis of the same.• Reporting to management.• Organizing holidays, Leaves, Staffing and training.• Discussing and resolving problems.• Carrying out performance reviews and meetings on a weekly basis.• Coordinating with team members frequently for updates regarding the work in progress.• Monitoring the progress of the project and acknowledging team suggestions.• Supervising the team members and ensuring that guidelines are met.• Initiating the project or contract and working until the project is completed.• Train, motivate, and evaluate the complete sales team in the division on product and selling strategies. • Created a team spirited atmosphere through implementation of employee incentives. • Creative troubleshooter able to quickly identify problems and implement practical solutions. • Effective leader with the skills to build highly motivated, productive teams. • Effective negotiator able to achieve win-win outcomes• Acted as escalation point for team to resolve critical customer service issues.• Achieved sales target consequently for 5 quarters & got the best performer award.