Keith Herbert Email & Phone Number

San Francisco, Ca, Us

I have the privilege of leading a dynamic Store Operations team that brings our brands' mission and strategic initiatives to life across our nearly 1,300 North America stores. Strategically, the Store Operations team drives innovation and enablement in service to Old Navy's long-range plan. Operationally, the Store Operations team integrates and operationalizes all planned commercial activities as well as initiatives linked to our annual operating plan for our Field teams.The Store Operations team assumes responsibility for the following:• Steward and deliver the customer experience as defined by the Old Navy, HorizON strategy. This includes but is not limited to, a newly defined experience-led customer service model, elevated fitting room experience, and frictionless shopping experience.• Spearhead the execution and delivery of the updated real estate strategy. This includes, but is not limited to, establishing the necessary standard operating procedures, work methods, and operational requirements to align our experience objectives with our real estate strategy, ultimately achieving a differentiated customer experience.• Serve as a critical link between the Gap Inc Transformation Office and the Senior Vice President of Stores. Responsible for championing and representing the needs of the stores organization to centralized partners. Collaboratively coordinates essential rollouts, including RFID and the Work Force Management system.

Los Angeles, Ca, Us

Head of Stores, Retail Operations and Field Visual for 450 stores in North America. Residing on the Executive Leadership Team and reporting into the CEO, I lead Headquarter and Store teams who develop, execute and deliver on the brand strategies. Forever 21 continues to be a fashion industry leader with a mission to make the latest trends accessible to all. F21 persists on staying ahead of innovation and providing styles and fit that our customers love. While reinventing for now and beyond, we're seeking passionate and creative new family members to join us on this adventure! F21 continues to operate E-commerce and 45 locations across the U.S. along with maintaining a strong brand DNA with consumers and within the fashion industry.In February 2020, Forever 21 came under new ownership made up of Simon Property Group, Brookfield Property Partners and Authentic Brands Group. Under this new ownership F21 has the financial strength and long term view that will prepare us for the future, while continuing to set the same high standards as it always has. Join our team and learn the inner sanctum of the global fashion industry while we build the new Forever 21!

San Francisco, California, Us

Reported to the office of the CFO. Led cross-functional organizational productivity efforts focused on process optimization and simplification, driving against a $500M savings target. Identified and delivered $314M in year 1. Priority focus areas consisted of: Lean Six Sigma Black Belts, Production, Inventory Management, Stores and Retail Operations, Finance, Human Resources and Marketing; each of which had their own dedicated lead and support team. Internally branded the "Lean Team", these dedicated internal employees were responsible for delivering the framework for evaluating a process improvement mindset across the organization through learning, development, organizational structure and sustainable solutions.

New York, Ny, Us

Vice President, Gap Global Brand Operations and Field Visual• Leads Store Operations Team that develops the strategic vision, sales team and customer engagement, product execution, daily operations and commercial planning for 1,000 stores worldwide. • Coach, develop and inspires 50 team members in work centers consisting of: Brand and Customer Engagement, Product Operations, Daily Operations, Real Estate Operations and Labor Allocation.• Currently assembling the 3 and 5 year Long Range Plan to align what was formerly 4 Store Operations teams to 1 with in-country leadership based in San Francisco, London and Tokyo. This is a strategy supporting the Global reorganization to support global initiatives and regional priorities that result in a succinct customer experience, stronger internal succession planning and profit optimization in managing a $700M budget.

New York, Ny, Us

Leads an organization of 700 North America stores with 15,000 people including Stores, Operations, Communications and Visual Merchandising.

San Francisco, Ca, Us

Lead a structure of Headquarters and Field based Teams who develop and execute the Old Navy Store Strategies and provide Business Solutions for 1,020 stores in the United States and Canada. Areas of responsibility include Brand Experience, Store Operations, Strategic Growth and Profitability. Expertise in these areas are Visual, Events, Operations, Product and Store Remodels.

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us

San Francisco, Ca, Us