•Participated in Agile ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives in a scrum team.•Championed Agile values and practices, fostering a collaborative and iterative environment conducive to efficient software development.•Delivered epics, user stories, scenarios, and acceptance criteria, supporting the product owner in developing roadmaps and prioritizing the product backlog towards refined MVPs.•Utilized process mapping and visualization… Show more •Participated in Agile ceremonies such as daily stand-ups, sprint planning, sprint reviews, and retrospectives in a scrum team.•Championed Agile values and practices, fostering a collaborative and iterative environment conducive to efficient software development.•Delivered epics, user stories, scenarios, and acceptance criteria, supporting the product owner in developing roadmaps and prioritizing the product backlog towards refined MVPs.•Utilized process mapping and visualization tools like (BPMN) to create process models and identify bottlenecks and inefficiencies for innovative Learning Management System (LMS) features to drive user-centric design and user adoption.•Conducted detailed gap analysis, identified pain points and opportunities for improvement, and created valuable data models for logical and physical data mapping.•Collaborated with developers and QA teams throughout the software development life cycle to ensure requirements were implemented correctly and validated through testing.•Facilitated requirements elicitation sessions using various techniques, managing stakeholders throughout the process.•Collaborated with stakeholders to develop and execute customer-driven product offerings, conducting market research and creating business cases.•Identified, evaluated, and documented business requirements, providing advice on opportunities, risks, and the value of potential solutions.•Utilized the Requirement Traceability Matrix (RTM) documents to draw requirements together into Business Requirements and cover both functional and non-functional business requirements.•Acted as a liaison between technical teams and business stakeholders, translating technical concepts into easily understandable terms.•Conducted thorough analysis of business processes, identified areas for improvement, and recommended software solutions.•Collaborated with cross-functional teams to gather and analyze business requirements, ensuring alignment with strategic objectives. Show less

• Conducted root cause analysis for key process challenges, mapped core processes, and developed prototypes for e-commerce site features.• Documented functional and non-functional requirements in the business requirement document (BRD), ensuring consistency and accuracy.• Led the analysis and optimization of the e-commerce platform, resulting in a streamlined and user-friendly online shopping experience.• Analysed the end-to-end supply chain process, identifying bottlenecks and… Show more • Conducted root cause analysis for key process challenges, mapped core processes, and developed prototypes for e-commerce site features.• Documented functional and non-functional requirements in the business requirement document (BRD), ensuring consistency and accuracy.• Led the analysis and optimization of the e-commerce platform, resulting in a streamlined and user-friendly online shopping experience.• Analysed the end-to-end supply chain process, identifying bottlenecks and inefficiencies. • Collaborated with vendors, warehouses, shipping partners, and other stakeholders to streamline processes, resulting in a 25% reduction in order fulfillment time.• Created compelling and interactive dashboards, charts, and reports using visualization tools to communicate complex data to stakeholders effectively.• Led the redesign of the front-end user interface, focusing on enhancing usability and visual appeal.• Developed a content management strategy to maintain a consistent brand voice and engage customers effectively on all social media platforms.• Collaborated with development teams to analyse and optimize the back-end architecture of the e-commerce platform.• Managed, modeled and mapped the as-is and to-be business processes using the BPMN to create design specifications and deliver solutions to business requirements.• Conducted market research and analysis to identify emerging trends and customer preferences, facilitating strategic recommendations.• Facilitated requirement workshops, interviews, and brainstorming sessions to elicit user stories, use cases, and acceptance criteria.• Created and maintained comprehensive requirement documentation, including epic, user stories, process flows, BRD and system diagrams.• Planned, facilitated, and executed functional and user acceptance testing (UAT) for projects, ensuring successful implementation and adoption of software solutions. Show less