Customer Journey Guidance:• Collaborate with prospects to guide them through the customer journey, identifying their needs and preferences.• Foster an understanding of Microsoft-related products and solutions to tailor recommendations to individual customer requirements.• Work closely with prospects to ensure their transition from potential leads to Sales Qualified Leads (SQLs).Content Creation:• Develop engaging and persuasive content for Microsoft-related and organization products and solutions that align with sales objectives.• Utilize the knowledge of Microsoft technologies and services to articulate the benefits and value propositions to prospective clients.Lead Generation and Engagement:• Proactively identify potential leads through research, campaigns, and market analysis.• Initiate and nurture conversations with prospective customers to ignite their interest in products and solutions.• Employ excellent communication skills to represent the organization in a professional and customer-centric manner.Workshops and Webinars Management:• Host and manage workshops and webinars, treating them as comprehensive projects from inception to completion.• Develop a framework for webinars and workshops that ensures smooth and successful execution, providing value to participants and addressing their needs.Brand Management:• Play a significant role in enhancing and maintaining the organization's brand image.• Ensure a consistent and compelling brand presence in the market.Customer Service:• Provide excellent customer service to new and existing customers.• Develop and implement customer service standards.• Resolve customer issues, provide support, and answer questions.

• Assisted prospects to walk through the customer journey and convert them to Sales Qualified Leads.• Created content for Microsoft-related products and solutions to drive sales.• Generated leads and initiated conversations with prospective customers to pique their interests.• Hosted workshops and managed them as projects, building a full framework around them from start to finish.• Built the organization’s brand image.

• Researched lesson topics, maintained up-to-date subject knowledge, and delivered lessons to a range of students of different ages and abilities using different learning resources and equipment.• Prepared marked work gave appropriate feedback and maintained records of over 40 pupils' progress and development in preparation of qualification and external examinations.

I was in charge of scheduling meetings, writing minutes and as a member, partook in the sensitization exercises.