Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.Created work plan for organizational projects using Microsoft Office and Project Management toolsCreated Product Documentation for the ACE IETLS IN ONE TAKE programAssisted in Onboarding new students for the ACE IELTS IN ONE TAKE programSent out correspondence on to the participants on behalf of the organizationCo-ordinated and organized classes for the courseWorked closely with internal and external stakeholders to achieve deliverables where neededCoordinated project team meetings and ensured action items are followed up onMonitored the project schedule, budget, and resources to ensure successful completion within agreed-upon timelineDirected and managed cross-functional team projects, providing value and elevating the company's reach

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.• Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.• Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.• Increased repeat business by fostering trust-based relationships with key accounts through regular communication.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.• Assisted customers in navigating company website and placing online orders, improving overall user experience.• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.