Kehinde Manow Email & Phone Number

Lagos, Nigeria

United States

Seconded to EXL Staffing Company LLC, I handle a variety of responsibilities aimed at streamlining travel and administrative tasks for employees:Travel Bookings: I coordinate and book flights, hotels, and rental cars, ensuring all bookings are current and accurate. I also manage last-minute changes and urgent travel requests with efficiency.Credit Card Authorizations: I work closely with hotels to secure and maintain necessary credit card authorizations, ensuring compliance with company policies while maintaining detailed records.Data Entry: I input travel-related information, update employee profiles, and ensure travel itineraries are accurately logged. I also manage employee time cards, inputting hours into the company’s time-tracking software and auditing them for accuracy.Key Skills: Proficiency in travel booking platforms (Expedia, Kayak), strong attention to detail, excellent organizational skills, and the ability to manage urgent tasks independently

United States

• Making a high volume of outbound calls to gym and martial arts studio owners to introduce the company's digital marketing services.• Utilize scripts and strategies to engage potential clients, overcoming objections and building interest.• Schedule meetings or consultations between interested prospects and the sales team or digital marketing experts.• Conduct follow-up calls with leads who have shown interest but have not yet committed to a meeting. • Track and report on call outcomes, appointment settings, and follow-up activities. • Communicate effectively with prospects to understand their needs and explain how the company’s services can meet those needs.• Continuously improve call techniques and strategies to increase appointment-setting efficiency.

Nigeria

• Provided exceptional customer service, handling high volumes of inquiries and resolving issues promptly.• Answered a variety of customer queries via different channels, including live chat, e-mail, and phone, ensuring prompt and accurate assistance.• Successfully reached sales and retention targets, contributing to the maximization of the customer experience.• Educated a growing customer base in the use of tools and technology, becoming an expert in every aspect of our products and advocating for customers' needs.• Managed and organized a high-volume email inox, responding to over 100 enquires per day with a 95% satisfaction rate from clients.• Investigated technical issues reported by customers and provided innovative ideas for fixes, contributing to enhanced product functionality and customer satisfaction• Coordinated and scheduled over 50 meetings and appointments per week, ensuring all parties were informed and prepared for each meeting.• Managed customer returns, fielded complaints with patience and understanding, and identified resolutions to ensure customer satisfaction.• Utilized Customer Relationship Management (CRM) software to gather and analyze customer information and facilitate retention campaigns.

Nigeria

• Created and maintained a filling system for over 500 documents, resulting in a 30% reduction in time spent searching for files.• Maintained a knowledge base of the evolving product offerings, and improved customer retention by 9% by proactively recommending new products to existing customers.• Managed email and phone communications, ensuring timely responses and effective problem-solving.• Maintained and organized customer contact lists, prepared spreadsheets, and kept online records.• Led a project to improve customer retention, drive traffic to stations and also increase company’s profitability, increasing customer retention by 20% and increasing company’s profitability by 35% in the first quarter of implementation.

Lagos State, Nigeria

• Performed various administrative tasks including email management, Travel Management, Calendar Management, scheduling meetings, and conducting market research.• Managed and updated contact lists, prepared detailed spreadsheets, and maintained accurate online records.• Organized managers' calendars and ensured efficient scheduling of appointments and meetings.• Provided first point of contact customer service, addressing inquiries and resolving issues promptly.• Utilized desktop sharing, cloud services, and VoIP for effective remote communication and collaboration.• Created and distributed newsletters to over 1000 subscribers, resulting in a 15% increase in click-through rates and a 10% increase in conversions.• Help in maintaining Accounting records and Book keeping.

Bachelor'S Degree, Accounting

Associate'S Degree, Accounting

Associate'S Degree, Accounting, Upper Class