Kennie Ogunade Email & Phone Number

Canada

Lagos, Nigeria

• Drive and nurture an environment of operational excellence and continuous process improvement.

Lagos, Nigeria

• Transaction Efficiency Enhancement: Achieved a 30% boost in transaction processing speed, overseeing 90,000+ monthly transactions with seamless execution using payment gateways (NIBSS, Monnify, Interswitch).
• CRM Implementation for Customer Retention: Contributed to a 25% increase in customer retention by assisting in the implementation of Freshdesk CRM, enhancing customer engagement and feedback mechanisms.
• Risk Management: Collaborated in reducing credit risk by 15% by employing SEON and CREDOLAB to identify potential loan defaults and implement proactive mitigation strategies.
• Enhanced Payment Processing: Managed and improved payment processing systems with Flutterwave, Paystack, and Remita, achieving a 35% reduction in payment errors and optimizing the payment collection by 60%.
• Transaction Processing Excellence: Managed daily transaction processing for 500+ customers, maintaining a 99% accuracy rate with the Temenos Core banking platform.
• AML Compliance and Monitoring: Collaborated with the Internal Control team, utilizing internally built applications for AML, resulting in a 10% improvement in detecting suspicious transactions.

Lagos, Nigeria

• Process Re-engineering and Automation: Achieved 50% automation of manual banking processes, increasing operational efficiency by 25% through Mambu, optimizing workflows.
• Financial Transaction Streamlining: Oversaw financial transaction streamlining, reducing processing time by 40% with an in-house solution, ensuring accuracy and efficiency.
• Cross-functional Project Coordination: Coordinated cross-departmental projects with IT and customer service using Trello, improving project completion rates by 40%.
• Transaction Processing Excellence: Managed daily transaction processing for 500+ customers, maintaining a 99% accuracy rate with the Temenos Core banking platform.
• Financial Reporting Accuracy: Facilitated a 15% improvement in financial decision-making with precise financial data management and reporting in Microsoft Excel.
• Compliance Protocol Adherence: Achieved 100% compliance with banking regulations using internally built Risk Solutions for accurate reporting and record-keeping.

Lagos, Nigeria

• Customer Onboarding Efficiency: Streamlined customer onboarding with Salesforce CRM, reducing process time by 20%, enhancing customer satisfaction, and improving engagement.
• Sales Trend Analysis: Analyzed branch sales data using advanced Excel functions, identifying trends that drove a 15% increase in quarterly sales, enhancing reporting accuracy and strategic decision-making.
• Performance Metrics Improvement: Implemented new sales performance metrics, boosting sales team productivity by 20% through real-time tracking with CRM tools like Freshdesk, optimizing sales operations.
• Sales Campaign Analysis: Analyzed sales campaign data in HubSpot Marketing Hub, attributing a 40% increase in product uptake to targeted promotions, optimizing campaign effectiveness and ROI.
• Cross-functional Collaboration: Collaborated with marketing and product teams to align sales strategies with product launches, achieving a 15% increase in cross-selling opportunities.
• Sales Reporting: Enhanced weekly and monthly sales reports using Microsoft Excel, saving 15 hours per week and improving data accuracy by 95%.