Program manager for cloud server migration, one drive migration, and application modernization for consumer packaged goods project.Delivered 1000 users, 800 servers and 2 rearchitected applications in 10 months

Solution Lead/Delivery Manager at Sub-Zero Group• Delivered Kanban based project to replace on-premise system integrations and migrate to Azure Cloud based, Java, Logic Apps & Data Factory functionality• Coordinated development across 9 cross-functional teams.• Managed scope, schedule in budget for this 10-month, $1MM+ projectSolution Lead at San Diego County• Program Manager for concurrent projects. Led multiple teams to successful delivery of Power BI solution & Azure Landing Zone• Executed delivery of timelines, budgets & scope.• Collaborated with Organizational Change Management team to ensure Customer adoption of each solution.Solution Lead at HCA Healthcare• Project Manager for the migration of backend functionality from on-premise NodeJS to Azure cloud• Owned Insight relationship with HCA Including budget, communication, risk management, and cross-functional dependencies• Team migrated API's, Integration code, & Couchbase DB to Azure & Cosmos DBSolution Lead at Procter & Gamble• Program Manager for Discovery, Design, Development and Deployment of 4 data-engineered Power BI dashboards• Managed client relationship between Insight and Procter & Gamble• Negotiated scope, timeline & budget to achieve the best possible business outcomes for the customerSolution Lead at Fifth Third Bank• Project Manager for Digital Marketing merger during large corporate acquisition• Acted as a Project Manager and Business Analyst to streamlined process for sourcing and paying vendors for Fifth Third’s Marketing department while eliminating redundant steps and increased process visibility• Acted as a Business Analyst to define and deliver requirements documentation for projects: Customer Education web content, capability updates, sourcing and integration of customer meeting software• Acted as a Business Process Analyst to assess marketing technical landscape including key functionality, redundant technology spend, capability gaps, & industry best practices

Business Analyst supporting efforts at Procter and Gamble

Reports to Director of IT. Responsible for requirements development and deployment coordination of internal software enhancements/services.• Facilitate internal IT Steering Committee• Partner with DBA & Software Engineers during Solution Design• Collaborate with Business Stakeholders to document process gaps & gather solution requirements• Utilizes Sharepoint and Atlassian Software Suite to Manage projects• Manages Projects via Agile & Waterfall Development SDLC Methodologies• Deliver solutions for MS Dynamics CRM/GP, Internal Web Systems & Android/iOS

Reports to Director of On-Site Support Operations. Responsible for software development & change management regarding dynamic scheduling of On-Site support trouble tickets. Led a cross-functional team involving Service Delivery, Operations, LEAN/Six-Sigma, Application Development and Business Intelligence/Reporting. • Successfully deployed 6 accounts in 9 months• Defined software requirements, executed testing, mitigated delivery issues • Led large scale project & change management team to identify & fix service delivery issues• Defined success metrics/balanced scorecard for new Service Delivery Coordination team

Reports to Sr Director of Enterprise Information. Responsible for developing requirements related to LN’s entire sales value chain from Marketing Campaigns to Customer Service & Experience. • Defined requirements in BluePrint requirements system• Translated between business leaders’ requirements to technical development teams’ functional requirements• Developed & Managed business success metrics for new product rollout of LexisAdvance.com• Identified scope vs solution gaps and defined business process, software development & risk management strategies

Reported to Director of Operations for the Central Region account base. Transition and transform new or under-performing accounts and bring them up to a smoothly running, steady state. Ensure measurable service levels, processes and other deliverables meet customer expectations and contractual obligations. Manage projects and develop business management tools that ensure effective service delivery and customer satisfaction.Additional responsibilities include: • Develop necessary resource requirements for projects. • Translate Customer & Account Executive needs into account specific data reports to manage the business & relationship better.• Subject matter expert for processes and procedures on accounts; effectively measure and manage deliverables• Develop region-wide reporting structure to accurately capture Service Level Agreements across multiple accounts.Significant Projects/Achievements include:• Delivered customer specific CRM rollout according to ITIL methodology to the Siemens Service Desk. Successfully managed 25 resources across an 8-month period enabling Siemens to sign additional business.• Redesigned entire Excel based reporting tools for the FMC account which enabled FMC and Siemens to manage the IT service delivery more efficiently and effectively• Executed Six-Sigma project to reduce customer call abandonment rate: Dropped rate from 15% to 4%.• Contributed to Six-Sigma project to eliminate replacement part and logistics cost waste. Saved >$1M Annually.• Managed Incidents for a Pacer account. Increased Customer Satisfaction rating from 88% to 98% in 12 months.

· Executed change control processes for Service Desk Process management.· Mentored and trained Service Desk analysts regarding Service Desk processes.· Managed Incidents for 15,000 call/month service desk team spread over 4 accounts.· Acted as a liaison between the Customer and Siemens’ Service Desk management team.

· Performed Service Desk process analysis.· Analyzed case data to make process recommendations to management.· Executed technical support functions within the Siemens Service Desk.· Consistently led team in vital statistics: Resolution rate & Calls per day.