Kei Lee 李 創 基 Email and Phone Number
►About meExecutive Advisor | Capability Lead | Solution Architect | AuthorI consult to senior executives, mapping their business strategy to technical applications, in order to maximise the value of their Salesforce investment. I'm a author - 5 Star Consulting: Twelve Principles for Technical Consultants on How To Deliver Outstanding Customer Satisfaction. https://tinyurl.com/5-Star-ConsultingProfessional ExperienceI’m a solution architect specialising in Salesforce Marketing Cloud.I've been at DXC Technology for over 7 years and have led multi-million dollar digital transformation projects for Tier 1 enterprise customers, in the financial services, media & entertainment, and public sector industries.Since becoming the Marketing Cloud Capability Lead in 2021, I have grown the team five fold. I have personally trained my team and believe we are one of the best Marketing Cloud teams in Australia. As a team, we have achieved thirteen 5/5 scores for Salesforce CSATs in FY24/FY25.Key Skills - Problem Solver - I consume and process complex customer requirements, clearly defining the problem states, from which I develop pragmatic solutions using the Salesforce platform.- Outstanding communicator in both written and verbal communication and use concise messaging to persuade and influence audiences of different backgrounds- A Leader with proven ability to coach and influence individuals to achieve assigned objectives and to deliver optimal project outcomes- Critical thinker with the ability to analyse problems and evaluate available evidence to make sound and well reasoned decisions- Strategic thinker with a blend of creative and logical when leading planning initiatives to develop business strategies- I have strong situational awareness and am highly adaptable. I use these skills to ensure that all interactions are positive and are moving towards the right goals Career Highlights Since becoming Capability Lead in 2021, I have- Helped to grow the annual revenue for the DXC Salesforce Marketing Cloud business by 250%, including the annuity business by 300%- Under my leadership, we have had 100% retention of customers- I have helped to win four net new customers for the Marketing Cloud business- I have led ten company wide hackathons to improve team capabilitySalesforce CertificationsMarketing Cloud (MC) ConsultantMC Account Engagement ConsultantData Cloud ConsultantSales Cloud ConsultantService Cloud ConsultantMCEmail SpecialistMC Account Engagement SpecialistMC AdministratorMC DeveloperAdministratorPlatform App Builder
Dxc Technology
View- Website:
- dxc.technology
- Employees:
- 83579
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Capability Lead - Salesforce Marketing CloudDxc Technology Apr 2021 - PresentMelbourne, Victoria, AustraliaSince becoming Capability Lead in 2021, I have achieved the following career highlights:- I have helped to grow the annual revenue for the DXC Salesforce Marketing Cloud business by 250%, including the annuity business by 300%- Under my leadership, we have had 100% retention of customers- I have helped to win four net new customers for the Marketing Cloud business- I have led ten company wide hackathons to improve team capability
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Practice Lead - Salesforce Marketing CloudDxc Technology Mar 2018 - Mar 2021Melbourne, AustraliaDXC acquired System Partners and I became the Marketing Cloud Practice Lead, a state based role focusing on the team in Victoria.- I was heavily involved in pre-sales activities including solutioning, estimating, resource allocation and assisting in the writing of Statements of Work- Involved in the DXC Salesforce Practice Senior Leadership Team- Driver of team culture, running team events within DXC and the Salesforce Practice, as well as partner and customer events to build relationships
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Senior Marketing Cloud Consultant / Solution ArchitectSystem Partners Aug 2017 - PresentMelbourne, AustraliaHighlights - I started with System Partners as a Senior Functional Consultant and was promoted to Solution Architect- Designed and implemented Salesforce Marketing Cloud and Pardot for MYOB- Designed and implemented Salesforce Marketing Cloud for Origin Energy for their digital transformation project- Worked with Isuzu Trucks and their Customer Care team, helping to enhance their Salesforce Marketing Cloud platform to use SMS and Push Notification channels for their customer surveys and service reminders. -
Business Director - MelbourneIgnite Digital Mar 2016 - Aug 2017Melbourne, AustraliaAs Business Director at Ignite Digital, I was 2IC to the Owner.- I helped to improve the operational efficiency of the delivery team - I introduced project management methods and hired a project manager to run projects- I refined and enhanced the service offering to customers- I was responsible for maintaining customer relationships and serviced customers in Victoria, New South Wales and Queensland.- Customers included Ardent Leisure Group, David Jones, Nine Network, Pernod Ricard, Royal Agricultural Society of NSW.- I worked closely with the Business Development Manager to win deals with new customers- I wrote and produced Ignite Digital's Marketing Cloud training program and trained customers on Email Studio, MobileConnect, Social Studio, Automation Studio and Journey Builder. - I created a set of Marketing Cloud training videos (wrote and presented)- Coached team members to get Salesforce certifications -
Business DirectorCitrus Jan 2016 - Mar 2016Melbourne, AustraliaI was promoted to Business Director and reported to the CEO as 2IC. The business was then closed by the owners due to personal reasons. -
Client Services DirectorCitrus Jun 2014 - Dec 2015MelbourneHighlights- I helped to grow revenue by 35% and was the key driver of new business closing large new business deals with customers such as Bendon Lingerie, Foxtel, Goodlife Fitness, Horseland, Melbourne Airport, Pacific Brands, SEEK, Treasury Wine Estates and Yalumba.- I played a key role in managing the partnership with Salesforce / ExactTarget.- I helped to onboard team members onto Salesforce Marketing Cloud and Social Studio, developing training materials for internal team members and customers.- I introduced agile project management methodology to the team and developed operational processes to make delivery more efficient.
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Client Engagement DirectorSymplicit Pty Ltd Jul 2013 - Jun 2014AustraliaI was promoted to Client Engagement Director and was responsible for the sales pipeline for Symplicit.- I had grown annual revenue by 75% across three years - from 2011 to 2014- I hired and managed Client Engagement Managers and trained them on the sales process, including how to scope and write proposals- Worked on large RFPs and won work with large enterprise customers such as ANZ, BP, City West Water, La Trobe University, Medibank, Melbourne Water, nib Health Funds, Queensland Ambulance Service, RMIT University.- Introduced a CRM system to Symplicit to record customers and deals- Prepared weekly sales reports for management.- Part of leadership team, worked on improving offereings and operations. -
Client Engagement ManagerSymplicit Pty Ltd Aug 2011 - Jun 2013Melbourne, Australia
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Group Account DirectorTkm9 May 2011 - Jul 2011I worked across the entire range of clients, the highlights of which included the AFL, Nintendo, Etihad Airways, Schweppes, PZ Cussons, Pental, Vodafone, Pacific Beverages, Sportsco. -
Group Account DirectorFlash Group Jul 2010 - May 2011Worked with brands such as Pioneer Electronics, Kärcher, Racing Victoria Limited, Melbourne Racing Club, Sidchrome, Bicycle Victoria, AusRegistry and Changhong Electric. -
Senior Relationship ManagerCitrus May 2008 - Jul 2010Worked with brands such as CPA Australia, Victoria Racing Club, Sydney Turf Club Queen Victoria Market, Sofitel Melbourne and Crown Melbourne.
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Account DirectorSputnik Agency 2006 - 2008Worked with brands such as Mattel, Miele Australia, Australian Unity, iiNet, Brown Brothers, Blue Illusion and Hydrodol.
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Senior Account ManagerSudler & Hennessey 2004 - 2006Continued to work on GSK Seretide as well as GSK Flixotide, Dairy Australia Health Education, Optometrists Association of Australia, GSK Repreve and GSK Corporate -
Senior Account ManagerGrey Healthcare Group 2003 - 2004Worked on GSK Seretide and Novartis Lamisil -
Account ManagerWilson Everard Pty Ltd 1999 - 2003Worked with brands such as Hard Yakka, Ultratune, Melbourne Toyota Dealers, Honda Power Equipment, Dairy Australia, Drummond Golf and News Limited Community Newspapers. -
Owner - Dj KeiStar Entertainment Solutions 1994 - 2001Melbourne, AustraliaStar Entertainment was my DJ business that entertained high profile corporate and private audiences across Melbourne. As the owner operator, I managed the sales and marketing as well as spun the wheels of steel! During this time, I ran a few spectacularly successful dance parties as well as some equally spectacularly unsuccessful ones, and it was these failures that pushed me onto the path to becoming a better marketer.
Kei Lee 李 創 基 Education Details
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Bbus (Marketing)
Frequently Asked Questions about Kei Lee 李 創 基
What company does Kei Lee 李 創 基 work for?
Kei Lee 李 創 基 works for Dxc Technology
What is Kei Lee 李 創 基's role at the current company?
Kei Lee 李 創 基's current role is Executive Advisor | Capability Lead | Solution Architect | Author.
What schools did Kei Lee 李 創 基 attend?
Kei Lee 李 創 基 attended Monash University, University Of Melbourne.
Who are Kei Lee 李 創 基's colleagues?
Kei Lee 李 創 基's colleagues are Mayank Sisodia, Martha Beatriz, Harshitha K, Niya Terzieva, Patrick Burke, Mohammad Absar, Hyesu Kim.
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