I head up the digital, technology, and data function at BSE Global, managing a growing technology team and advising the CEO and executive leadership team on technology and data strategy, cybersecurity, and digital experience. I partner with the GM of the Barclays Center on all aspects of technology for the arena. I drive internal initiatives to embed robust data science and cybersecurity functionalities into our business processes.

Reporting to the CTO, I stood up a new function of product managers, designers, and data analysts to unify the experience of our users – including customers and financial advisors – across all business lines. In this new role, I continued to own and drive the company’s digital strategy, serve on the CTO’s senior technology team and CEO’s operating committee, and drive our work on the digital advocacy task force and African-American business resource group.

I managed a 260+ member cross-functional team of designers, engineers, product owners, scrum experts, analysts, and testers in the design and delivery of MassMutual’s web, mobile, and emerging technology solutions. EXECUTIVE LEADERSHIP• I served on the CTO’s senior technology team and CEO’s operating committee, collaborating with business leaders and heads of cyber security, infrastructure, and platform on experience issues and overall application health. • As the head of MassMutual’s Digital Advocacy Task Force, I convened leaders across the company to identify and drive our annual digital goals.• I was the executive sponsor of our early-career business resource group and advised the African-American business resource group.DIGITAL SOLUTIONS & USER-CENTERED DESIGN• I stood up 20+ product-centric Agile squads to lead the development and optimization of 25+ digital products.• We substantially grew customer engagement over 4 years, including the number of digital accounts and transactions completed digitally. • My team helped significantly improve customer satisfaction through our digital initiatives. We introduced key features, including single sign-on, multifactor authentication, and chat; optimized the payment experience; and completely relaunched our customer dashboard and mobile app.• Our team led the rollout of a new client-profiling digital tool and mobile app for advisors to streamline lead generation.CULTURE & TALENT DEVELOPMENT• Using evergreen recruitment and flexible talent management processes, I grew our team 1.7x over 4 years.• I garnered high employee engagement ratings and helped accelerate our technology solutions by introducing an R&D rotation program, Agility health assessments, and innovation sprints.

As the senior advisor to the Chief Customer Officer, I supported a new innovation group overseeing MassMutual’s multi-year digital transformation effort. I drove organizational maturity by facilitating interactions between finance, HR, law, compliance, and risk management offices and stood up a new team of project managers to align our businesses and foster close collaboration between our data science, digital product & technology, and marketing functions.

I was promoted to the Senior Executive Service to run the Deputy Secretary’s office, supporting his dual role as Chief Operating Officer and General Counsel of a federal agency with roughly 5,600 employees (including Federal Student Aid). This included overseeing the day-to-day operations and budget while providing strategic direction for the Department’s financial, technology, human capital, and risk management operations. I also worked alongside leaders at the White House to implement its initiative to address opportunity gaps faced by youth of color, helping the Deputy Secretary design the agency’s strategy for related education policy deliverables.