Keia Hewitt, Md, Mph, Mba, Facep Email & Phone Number

In January 2018, I assumed a consulting role to improve efficiency, quality and patient satisfaction within our client facilities.

Albemarle, Nc

I worked to optimize efficiency and improve patient satisfaction through a value-based partnership with Carolinas Health Care System Stanly. In this role, I partnered with medical staff and hospital administration to drive continuous improvement initiatives that assured quality patient care, regulatory compliance and provider engagement. I also supervised a 10-member provider team and contributed expertise to numerous hospital-wide committees. ✓ Boosted emergency department patient experience scores, co-leading Apollo MD's internal patient satisfaction immersion initiative.✓ Decreased Left Without Being Seen (LWBS) rate to less than 2%, improving patient care flow in emergency services department that served 33,000 patients annually. ✓ Reduced mortality and morbidity 40% for sepsis care, serving on Sepsis Committee and providing education for providers on sepsis protocols.✓ Enhanced flow of stroke patients in emergency department, leading Stroke Committee in reviewing stroke protocols and educating providers on stroke updates.✓ Named Chair, Home Health Services for Readmission Committee to share best practices and develop business solutions that address patient needs.✓ Assigned Patient Experience Consultant role to educate providers on enhancing daily interactions with patients. ✓ Spearheaded team that earned 2 Patient Choice Emergency Department awards for Metro Division.✓ Streamlined radiology and laboratory process discrepancies, establishing and redesigning failsafe policies and procedures.

Huntersville, Nc

I led the coordination of quality clinical care programs for one of the leading healthcare organizations in Southeast serving 20,000 patients annually. My role researched methods to streamline educational programs for providers. I supported hospital staff and executive leadership in daily operations, productivity management and flow of services. I also conducted ongoing assessments and peer review chart audits to increase compliance and promote excellence in patient-centered care.

Charlotte, North Carolina Area

In this role, I was recruited to provide health care services to ~100,000 patients annually at emergency departments in Huntersville, Steele Creek and Union locations. I provided continuous improvement insight as a member of patient efficiency and quality review teams.✓ Stabilized serious medical problems or injuries, collaborating with local county's Emergency Medical System to evaluate and transport patients to appropriate facility.✓ Surpassed company goals for critical patient care, encouraging alliance with air transport services, physician specialists, laboratory staff and radiology employees.

Master Of Public Health - Mph

Master Of Business Administration - Mba

Doctor Of Medicine - Md

Medical Education Preparatory Program (Medprep)

Bachelor Of Science - Bs, Biology, General