Keicha Browner Email & Phone Number

United States

Long Beach, California, United States

• Manage phone and email correspondence; handle incoming and outgoing mail and faxes.• Assist with bookkeeping, payment request forms, expenses, and GAAAP coding on daily basis.• Review bank statements and PRF's for monthly reconciliation with bookkeeper.• Handle confidential and sensitive information with discretion and tact.• Increased Payment Request Form processing completion rate by 50%.• Manage filing system, entered data, and completed other clerical tasks.

United States

• Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner.• Communicate customer complaints, requests, and concerns to management for timely resolution.• Manage dispatch desk; prepare driver bags and keys each shift; log daily callouts; assign vans to personnel based on assigned routes; oversight of sign-out sheets and review daily driver logs with management.• Facilitate morning meetings;… Show more • Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner.• Communicate customer complaints, requests, and concerns to management for timely resolution.• Manage dispatch desk; prepare driver bags and keys each shift; log daily callouts; assign vans to personnel based on assigned routes; oversight of sign-out sheets and review daily driver logs with management.• Facilitate morning meetings; review and disseminate daily route logs, present company updates and other tasks.• Provide assistance to driver's incoming calls for service, assistance, or resources to complete route.• Increased delivery efficiency during assigned routes by 20%; selected employee of the month three times. Show less

Santa Monica, California, United States

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.• Evaluated employee performance; coached and trained employees to improve weak areas.• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.• Maintained compliance with company policies, objectives, and communication goals.• Managed new and existing mailbox agreements; increased membership by 12%.• Provide notary services… Show more • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.• Evaluated employee performance; coached and trained employees to improve weak areas.• Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.• Maintained compliance with company policies, objectives, and communication goals.• Managed new and existing mailbox agreements; increased membership by 12%.• Provide notary services for customers; maintained important documentation of all notary service requirements. Show less

Greater Los Angeles Area

• Managed 250 incoming phone or email orders with minimal wait times; information intake for orders and account reconciliation for proper payment processing.• Managed daily call log reporting and preparation for management.• Responsible for end-of-shift cash reconciliation and cash due-backs from various departments.• Handled VIP and Ambassador guest requests and special accommodations in preparation of arrival or upon requests; liaison between departments to ensure VIP guest's… Show more • Managed 250 incoming phone or email orders with minimal wait times; information intake for orders and account reconciliation for proper payment processing.• Managed daily call log reporting and preparation for management.• Responsible for end-of-shift cash reconciliation and cash due-backs from various departments.• Handled VIP and Ambassador guest requests and special accommodations in preparation of arrival or upon requests; liaison between departments to ensure VIP guest's needs were met to satisfaction.• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Show less