Kei Dowd Email & Phone Number

Greensboro, Nc, Us

- Ensure the accuracy and completeness of submitted claims.- Navigate various company contracts and profiles thoroughly.- Provide customer service to employers and claimants to meet their needs in an efficient manner.- Use discretion in accordance with established procedures to make decisions on an average of 5 claims per day.

Colfax, North Carolina, United States

- Aid supervisor with the onboarding of 72 - 95 new employees.- Arrange schedules efficiently in a timely manner.- Construct email templates to welcome new employees, and add employees to the company work portal.- Add new employees into the PayCom system, and facilitate I9 and E-verify for payroll. - Ensure all new employee documents and information are uploaded to the correct profiles for employment.

Pinehurst, North Carolina, United States

- Assisted customers with locating items, checking out, and getting items into their vehicles with courteousness, by utilizing multi-tasking abilities. - Analyzed customer complaints quickly and effectively to correct their issue in a timely manner.- Performed harmoniously alongside a team of coworkers to achieve daily goals.

Greensboro, North Carolina, United States

- Served as the first point of contact for visitors and assisted them with their department-related questions.- Evaluated visitors’ questions and concerns, and formulated the best solution using problem-solving abilities. - Performed inventory, organized, and rotated office supplies for associates.- Managed an array of tasks given by the supervisor to keep the office running smoothly.

- Performed search engine optimization on company articles using Rank Math software and WordPress, to ensure a high ranking on Google. - Utilized Ahrefs to conduct keyword research and monitor rank tracking. - Mentored a team of 18 students while completing quality assurance on articles daily. - Hosted weekly team meetings regarding process updates, weekly tasks, and team performance.