Keiffer Walker-Cosey Email and Phone Number

Responsible for overall coordination, status reporting and stability of complex and cross-functional project oriented work efforts. Manage multiple projects simultaneously. Lead Project activities through meeting facilitation and managing project scope. May develop and/or execute test scripts against requirements. Provide mentoring for those in less senior positions.

• Identify and document “best practice” processes.• Facilitate implementation of new processes. • Develop, publish and maintain project support documentation. • Facilitate Quality Driven Management and Continual Service Improvement efforts.

• Served as team lead liaison for revenue systems between business customers, development and support groups. • Organized and participated in the upgrading of all existing production servers.• Coach the development of less senior Database Administrators (DBA’s).• Represented the group on the Quality Action Team(QAT) with the 24 x 7 Operations area to address any issues or concerns between the areas. This team was able to come up with standards and guidelines that were satisfactory to all.• Administered, Maintained and implemented changes to existing databases to meet customer requirements.• Responded to production database problems and implemented immediate resolutions.• Represented manager in management meetings when he/she was unable to attend.• Analyzed and researched all production support issues and work across support groups for a resolution.

• Analyzed, designed, built and implemented on-line batch applications for the International Flight area of Personnel Systems. • Maintained the current and existing systems for International Personnel department. • Developed and maintained project schedules through the life of the project. • Participated in and led project leader meetings and coordinated across projects which impacted each other. • Tested all development code before implementing into production which required creating a test plan and scripts as well as problem solving and analytical skills. • Met with end users to gather business requirements for projects and created specifications from those requirements for other programmers. • Programmed, tested and implemented Batch Message Program (BMP) and online Message Processing Programs (MPP) using IMS databases for the Personnel system area. • Interfaced with the users to determine enhancements required for their systems.