Kei Mitsui Email & Phone Number

日本 東京都

First hire at Japan KKCustomer Support Lead (May 2021 – Present)・Lead enterprise customer support via Zoom, addressing complex inquiries and providing tailored solutions.・Conduct engaging webinars for all clients, with specialized sessions for enterprise-level users.・Facilitate smooth onboarding and offer guidance to new team members.・Orchestrate team operations, providing leadership to enhance workflow and morale.・Deliver tactical and technical support in partnership with sales and engineering teams.User Operation Strategist, Customer Support Team Lead(April 2019 – April 2021)・Pioneered the launch of the Japan office as the first strategic hire at Japan KK.・Managed diverse customer queries, enhanced community forum engagement, and led outage response strategies.・Fostered cross-department collaboration with Sales, Customer Success, Finance, and Engineering to streamline operations.Achievement:Customer Focus Award - February 2023

Manila

・Spearheaded the creation and management of the Japan digital advertising operations team.・Efficiently implemented, monitored, optimized, and reported on digital ad campaigns for optimal performance.・Collaborated across APAC regions to drive cohesive operational strategies.

Tokyo

Lead of Support [Support Team](November 2017 – March 2018)・Managed and bridged fintech projects involving partners, sales, marketing, engineers, and customers, ensuring smooth launches.・Oversaw the support team for optimal performance.Lead of Customer & Business Success / Digital Ad Marketer [Business Success/SMB Sales](January 2017 – October 2017)・Initiated and managed business support requests from partners.・Coordinated digital advertising efforts for small-medium businesses.Senior Support Specialist [Customer Support](January 2016 – December 2016)・Established and led the Customer Support team, addressing requests and feedback from customers.・Provided insights to engineering teams, improving online shopping and offline payment services.Achievements at Origami Inc.:・Expanded support capabilities from customers to business partners.・Enhanced internal and external communication, facilitating smooth project launches.・Contributed to the expansion of the QR payment business.

Japan

・Collaborated cross-functionally on a global scale with colleagues in multiple regions.・Handled Facebook Page and Instagram inquiries for APAC users, particularly in Japan.・Conducted analysis on clients' Pages, providing actionable improvement suggestions.

・Coordinated the release of packaging artworks for Windows OS, Microsoft Hardware, and Xbox products.・Managed multiple projects simultaneously, ensuring successful launches.Achievements at Microsoft Development Ltd:・Successfully released artworks for products like Windows 7 & 8, hardware, and Xbox games.

Associate'S Degree, Apparel And Textile Marketing Management

Bachelor Of Commerce (B.Com.), Marketing