- Replying email, message, answering calls, resolve complaints, and provide accurate information for Malaysia and China team and clients. - Work together with remote team to facilitate workflow and improve customer experience. - Assist Sales and Marketing team for their daily operation works. - Involve in brainstorming, ideation, content creation, and content production for the company’s marketing efforts and activities. - Coordinate with related parties not limited to designers, videographers, photographers, event managers, project managers, and clients to carry out the company’s services and activities. - Lead and coordinate company’s events, seminar, and marketing campaigns. - Copywriting and translation for company’s clients.

- Planning and executing Marketing and Communication efforts for The CEO Magazine- Working directly with CEOs and Business Managers worldwide to maximise their exposure and create PR opportunities- Strong analytical skills and focused on ROI and KPI achievements- Relationship management and development of the magazine's portfolio

• Led the management and translation of all content for the Chinese version of the Keyyes luxury lifestyle app, which offers marketplace products and concierge services• Curated Keyyes editorial features and translated them for optimal circulation in the China market• Conducted marketing research on potential Key Opinion Leaders to be shortlisted for stronger penetration in the China market• Reviewing and publishing of all Chinese content in the Customer Experience Management (CEM) platform

• Managed Aike's WeChat account – wrote, published, designed, and laid out all content• Developed digital strategies to increase its WeChat readership – from 28,587 to 44,028 readers within three months• Provided creative direction for photo shoots• Worked closely with the CEO to build a stronger brand identity and direction through the content• Optimised the product content for Aike's e-commerce channel on Taobao – researched and developed best practices to drive sales

• Managed Girdear's WeChat accounts (Girdear, Amass, Limil) – wrote, published, designed, and laid out all content, as well as daily updates on their newsfeeds• Developed content strategies to increase its WeChat readership and build a stronger brand identity• Worked closely with the media team to develop new creative direction for all photography – introduced international elements (models of different ethnicities, diverse environments, etc.) for greater global accessibility to the content• Photo shoot management, coordination, and art direction• Provided digital content proposals and strategies to support and drive sales of ongoing and new product releases and promotions• Event coverage of Girdear's quarterly fashion show – celebrity and model interviews, product reviews, etc.

• Planned, wrote, and edited interviews, features, reviews, and event coverage• Photo shoot management, coordination, and art direction• Translated English news releases• Subedited and copy-proofed freelance submissions

• Researched and presented daily news updates based on ongoing trends and topics• Worked closely with the video editor in the production, e.g. recording, mic check, tone and delivery, etc.• Designed infographics for news in short• Analysed user comments for deeper insights on optimising content for greater engagement