• Managed sensitive client information daily• Performed basic data entry to update client profiles• Reviewed applications and supporting documents to ensure timely processing• Scheduled advice consultations for participants over the phone• Appropriately transferred calls to the correct queues when necessary• Followed up on participant issues to ensure the best customer experience• Handled 50-60 inbound calls per day• Became an expert on 401(k) loan taxation to act as a go-to for my team• Participated in weekly team meetings

• Record new hires into Millennium Payroll System• Prepare data for computer entry by compiling and sorting information • Verify entered data by reviewing and correcting data when necessary• Maintain client confidence by keeping information confidential

I began as a summer camp counselor and then was promoted to assistant site director for an after school care program. • Supervised a group of 20-30 children ages 4 to 13• Motivated children to be active and healthy• Established relationships with parents by communicating with them daily• Organized fundraising events to help raise $1.2M for the YMCA Annual Giving Campaign• Implemented a rewards system to encourage good behavior from the children