Keira Caverley Email & Phone Number

Hamilton, Ontario, Canada

Waterloo, Ontario, Canada

Kitchener, Ontario, Canada

Providing exceptional online and in-person customer service, overseeing matters such as shop policies, inventory, cross-selling, and details about individual pieces in the shop. Hand-picking inventory to replenish the shop floor and displays according to the season and relevant trends, as well as curating inventory to publish to Instagram for online sales.Some notable projects and achievements:Successfully training new staff by introducing them to shop policies, day-to-day tasks, and company culturePopulated Instagram story highlights by shooting and publishing styled pieces with item details (price, measurements, brand, and decade information)

Planning, scheduling, & managing the social media strategy on Instagram, Twitter, Facebook, and LinkedIn. Assisted with a 360° approach including everything from creative design (Canva) to trend research, campaign strategy and calendar planning, comment/DM management, and analytics reporting. Main focus is on frequent posts, community management, and reach/engagement growth. Publishing social media posts that are in-tune with the brand voice, align with business needs, and tell a story.Some notable projects and achievements:- Successfully led the organization’s 16 Days of Activism social media campaign across Instagram, Twitter, and Facebook resulting in increased awareness and engagement across each platform for the budding organization.- Increased post interactions by 391% from September to December in comparison to the previous period.- Grew total Instagram following by almost 10% throughout the duration of the placement.- Developed a comprehensive communications strategy for the organization by conducting a detailed social media audit, identifying our target audience, and completing a competitive analysis.- Designed and developed communication tools such as brochures, business cards, IEC materials, a company profile, strategic plan, and social media content calendar.- Created three product shoot storyboards for the Malawi team to use and follow.

Kitchener, Ontario, Canada

Provided excellent customer service to residents and guests by taking and processing meal orders, often with specific dietary restrictions and preferences. Worked efficiently in a fast-paced environment under pressure while ensuring accuracy and timeliness. Adhered to specific dining rooms standards and strict sanitary regulations.Some notable projects and achievements:Memorized the specific dietary requirements and restrictions of over 100 residents.Trained new staff members by guiding them through scheduled daily tasks, dietary needs of residents, and key systems of the kitchen and dining room.

Breslau, Ontario, Canada

Researched individual Members of Parliament with respect to issues surrounding Canadian natural health policy. Organized and filed important archived documents and created an effective filing system.Some notable projects and achievements:Created a detailed database of all 338 Canadian Members of Parliament to include contact information, political riding, party association, and political background. Represented the organization at Total Health Show in Toronto - Helped to provide information and educate the public regarding natural health policy in Canada.

Kitchener, Ontario, Canada

Provided remarkable customer service while working under pressure throughout the busiest retail season by directly consulting with customers to make appropriate product recommendations according to the customer’s needs, preferences, and budget. Efficiently processed purchases, including operation of the till and mobile point of sale systems.