Keira Elyse Stockwell Email & Phone Number

Longmont, Co, Us

Chicago, Illinois, United States

-Manage 30-60 Zendesk tickets daily, ensuring timely and effective issue resolution. -Handle inbound and outbound calls, providing comprehensive support to customers. -Engage in live chats, addressing inquiries and fostering real-time communication. -Possess thorough knowledge of the company's hiring platform to best assist clients. -Conduct client training sessions on the platform functionalities. -Work with several tech platforms, including Zendesk, Salesforce, Data Dog… Show more -Manage 30-60 Zendesk tickets daily, ensuring timely and effective issue resolution. -Handle inbound and outbound calls, providing comprehensive support to customers. -Engage in live chats, addressing inquiries and fostering real-time communication. -Possess thorough knowledge of the company's hiring platform to best assist clients. -Conduct client training sessions on the platform functionalities. -Work with several tech platforms, including Zendesk, Salesforce, Data Dog, SendGrid, Google Office Suite, Zoom, and more-Proactively troubleshoot issues and report bugs within the system. -Consistently meet and exceed established metrics. -Specialize in de-escalation techniques to ensure positive customer interactions. -Committed to delivering a seamless customer experience and contributing to team success. Show less

Chicago, Illinois, United States

-Managed approximately $1 mill in quarterly student accounts slashing accounts receivable by 80% within three month intervals.-Created individual solutions after listening to students needs and de-escalate conflicts as they arose, making sure that the student feels heard by not only myself but also the university. -Adapted from working on campus with a limited portion of the students (250+) to remote work, handling full student body of 7000+ domestic and international (English as a… Show more -Managed approximately $1 mill in quarterly student accounts slashing accounts receivable by 80% within three month intervals.-Created individual solutions after listening to students needs and de-escalate conflicts as they arose, making sure that the student feels heard by not only myself but also the university. -Adapted from working on campus with a limited portion of the students (250+) to remote work, handling full student body of 7000+ domestic and international (English as a second language) students to increase department efficiency. -Promptly responded to students within a 24 hour time frame through multiple resources; phone (inbound/outbound), text, zoom, email, and in person. -Trained new and returning students on the basics of financial aid including federal paperwork, student payment portal, and banner software programs, trouble shooting problems as they arose. -Collaborated with enrollment, advising, and other staff members to create continuity, regarding student finance, across departments. Show less

Chicago, Illinois, United States

-Coordinated management of host stand (lead host) while also inputting takeout orders, cashing out customers, and training incoming hosts. -Prioritized and resolved customer complaints and directed to management as needed to create a more positive customer experience.-Scheduled and arranged reservations to accommodate restaurant capacity of 200+ to optimize turn over time.-Confirmed reservations via phone and/or email and serving as the first point of contact for parties, decreasing… Show more -Coordinated management of host stand (lead host) while also inputting takeout orders, cashing out customers, and training incoming hosts. -Prioritized and resolved customer complaints and directed to management as needed to create a more positive customer experience.-Scheduled and arranged reservations to accommodate restaurant capacity of 200+ to optimize turn over time.-Confirmed reservations via phone and/or email and serving as the first point of contact for parties, decreasing amount of reservations missed. Show less

Wyandotte, Michigan, United States

-Created a comfortable and welcoming atmosphere ensuring that members felt their funds were in trustworthy hands, and promptly addressed concerns in high stress situations.-Managed and set hourly front door Greeter schedule for 6+ tellers to establish first point of contact for entering customers.-Handled large cash transactions of up to $20,000 and reconciled cash drawer of $30,000 at end of shifts with a total of less than $1 unaccounted for at the end of my year with the… Show more -Created a comfortable and welcoming atmosphere ensuring that members felt their funds were in trustworthy hands, and promptly addressed concerns in high stress situations.-Managed and set hourly front door Greeter schedule for 6+ tellers to establish first point of contact for entering customers.-Handled large cash transactions of up to $20,000 and reconciled cash drawer of $30,000 at end of shifts with a total of less than $1 unaccounted for at the end of my year with the company.-Adopted new protocols for independent work at offsite branch, working there independently 1-2 times a month. Show less

Livonia, Michigan, United States

-Made meaningful connections with 50-150 customers daily; greeting them, assisting with their item choices, and completing their check out process.-Created detailed and organized floor sets to add ease to upselling by allowing the items to be visible and enticing.

Livonia, Michigan, United States

-Reduced wait times for customers and decreased server stress by meticulously plotting out reservations and organizing waitlists every weekend for a two year period.-Promoted from host to head host after 6 months. Headed host stand, managed wait list, placed takeout orders, trained incoming hosts, and delegated to 1-5 hosts and bussers nightly to add sense of leadership to front desk.-Established several return customers, specifically requesting my section, through efficient service and… Show more -Reduced wait times for customers and decreased server stress by meticulously plotting out reservations and organizing waitlists every weekend for a two year period.-Promoted from host to head host after 6 months. Headed host stand, managed wait list, placed takeout orders, trained incoming hosts, and delegated to 1-5 hosts and bussers nightly to add sense of leadership to front desk.-Established several return customers, specifically requesting my section, through efficient service and personal connections, increasing personal sales as well as restaurant numbers. Show less

Westland, Michigan, United States

-Greeted 50-200+ customers per day, creating a personalized shopping experiences for each one to ensure they were leaving with not only the items they came in for but also additional products they loved. -Hit daily and monthly KPI for the store as well as keeping up a high personal UPT and ATV by upselling or using add-ons at cash register.