Keir Jamieson Cii (Mp), Ccbi Email & Phone Number

Edinburgh, Scotland, United Kingdom

Edinburgh City, Scotland, United Kingdom

Responsibilities encompassed a comprehensive spectrum of strategic and operational domains. I provided dynamic people leadership, made critical business decisions, spearheaded business development initiatives, formulated and optimised processes, managed end-to-end recruitment processes, and undertook hands-on operations management in collaboration with.

Edinburgh, United Kingdom

A team leader responsible for the management and success of up to 14 full time Premier Banking Officers. My team are responsible for resolving and conducting the day to day banking needs of our Premier Clientele, across the NatWest and RBS Premier brands.As part of this role, I am also responsible for the recruiting, on-boarding, induction, and.

Edinburgh, City Of Edinburgh, United Kingdom

Along with a team leader, I am responsible for approximately 16 direct reports in a Premier Banking telephony environment.

Edinburgh, City Of Edinburgh, United Kingdom

Edinburgh, United Kingdom

Protecting the bank and its customers from potential money laundering and other financial crimes. The role involves conducting high level investigations into the accounts held by customers and businesses, to establish criminality, suspicious behaviour or trends that may assist law enforcement in resolving crimes, such as money laundering and terrorist.

Edinburgh, United Kingdom

Providing suitable mortgage advice to new and existing customers, helping to grow and develop HSBC’s new Direct Mortgages department. The role involves conducting needs based Mortgage reviews to issue suitable and tailored advice, case management, meeting deadlines, networking with specialist roles, creating and issuing regulated financial reports all.

Edinburgh, United Kingdom

Worked as a complaint handler for HSBC’s retail bank. The role was focused on working on the behalf of Customers who have expressed dissatisfaction towards the Bank. I would deal with Customer complaints from first contact through investigation, to resolution. This role required objectivity make business decisions, case managing, and networking with other.

Responsible for the management, coaching, auditing, development and performance of new colleagues, or colleagues performing below peer average. Helping these colleagues become the best they could be within their role, and supporting customer service representatives in attaining and maintaining competency.Acted as an expert available for referrals and.

Edinburgh, United Kingdom

During an extended Team Manager absence, took over the full management of a team of front line CSR’s in a direct sales environment. This was a progression as the amount of colleagues lining into the position increased to between 12-15. During my time in charge of the team, responsibilities for auditing, coaching and development were maintained, while also.

Edinburgh, United Kingdom

Responsible for a team of new starts during their first 3 months within the business. Responsibilities included group training and refresher sessions, one to one coaching, auditing, and general support and management. Exceptional coaching and people skills were required in this role, as the business relied on these skills to develop team members into.

· Dealing with the customers requests at the first point of contact viatelephone, post or electronic mail, regarding their banking needs.· To be clear polite and professional as the first point of contactwith the customer· To service the customers account as efficiently as possible.· Investigate and rectify complex issues within the customers.

· Dealing with the customers requests at the first point of contact viatelephone, post or electronic mail, regarding their banking needs.· To be clear polite and professional as the first point of contactwith the customer· To service the customers account as efficiently as possible.· Investigate and rectify complex issues within the customers.

Cf1, Uk Financial Services, Regulation & Ethics

Professional Chartered Banking Certificate, Banking And Financial Support Services, Accredited.

Cf6, Mortgage Advice

Svq, Customer Service Management, Level 3

Theme: Impression and Image Make Customer Service Personal Go The Extra Mile In Customer Service Deal With Customers In Writing Or Using.

Svq, Customer Service Management, Level 2

Mandatory units Theme: Impression and Image Give customers a positive impression of yourself and your organisation Promote additional.

Education record