 Be the first and last point of contact of patients / visitors with positive and helpful attitude. Answer phone in professional manner, and route calls as necessary. Schedule appointments. Handle the request for insurance approval for claims. Issue invoices. Perform administrative tasks. Provide excellent customer service. Answer queries, resolve or escalate issues to concerned doctor to ensure patient satisfaction. Receive and route business correspondence to correct department or personnel. Interact with suppliers, contractors and professional services personnel, direct activities and communicate management instruction. Scan, photocopy and file documentation, utilize meticulous attention to detail to reduce errors. Diligently manage company inbox email.

 Handle day-to-day operations for smooth running business. Maintain excellent working relationships with suppliers and customers to ensure good business deal. Maintain and monitor stocks, assess demand and ensure effective ordering processes to maximize profits. Monitor market trends in terms of printing services and computer hardware. Motivate team members to meet targets through attainable goal-setting and high-performing staff reward scheme. Manage staff hiring and training, ensuring abilities to consistently meet exceptional quality standards. Implement sales & marketing strategies to drive target sales.

 Prepare quotations and big tenders in collaboration with the Sales Engineers and Technical Manager. Compile information and records for the procurement of materials and services particularly for the ADNOC Group of companies and other traders. Obtain price quotes from various suppliers based on the client’s enquiry and request. Keep track of purchase orders to meet the delivery date and time. Handle multiple projects simultaneously to meet deadline of submissions. Assist employees by sharing computer skills. Receive and route phone calls. Update spreadsheets of quotation file using MS Excel.

 Report and collaborate with the Sales Manager and General Manager, and provide them a monthly service report. Conduct interview with the customers before and after sales transaction, and get feed backs. Make a follow up call with regards to the services the customers have received to maintain the working relationship, and present in documentation report every month. Prepare service reports, resolve issues promptly to maintain customer service goals. Contribute to team success by completing jobs efficiently and accurately. Pursue learning opportunities to advance knowledge as senior team member by attending seminars and trainings. Develop and promote exceptional working relationships to increase long-term client retention by conducting customer service activities (e.g. parties, games and promotional discounts). Perform full administrative and customer relation management in Honda Cars dealership industry for five years. Learn all required administrative tasks promptly and efficiently to maximize performance.

 Supervise the Chocolate World (chocolate, disney and cosmetic sections) and maintain promotional orderliness and tidiness. Manage sales & marketing initiatives in accordance with consumer targets and needs. Develop relationships with customers by successfully using sales techniques. Perform corporate training procedures and team building to educate and motivate employees. Earn recognition for maintaining customer satisfaction ratings. Train new staff members to increase team work and sales. Monitor and analyze competition activities to strengthen sales strategy.