Keisa Vaughn Email & Phone Number

Glen Allen, Va, Us

Glen Allen, Virginia, United States

Exercise strong analytical and communication skills delivering effective resolutions and turnarounds, fostering positivity and empowerment. Provide daily support with empathy for fraud prevention and dispute resolution, excelling in solving various request while multitasking across various systems. Process fraud cases utilizing a attention to detail, offering guidance, updates, as well as educate agents and customers on best practices, policies, and regulations. Support agents by clarifying policies, providing call-handling tips, and address service questions, which saves on thousands of dollars in overhead cost for new hires and training. Create training materials and contribute to cross-department initiatives to enhance effectiveness. Test new service systems to improve support, address system issues, and provide feedback on workflow processes to enhance agent and customer experiences. Actively, leverage my analyst, critical thinking, and communication skills delivering resolutions and turnarounds that not only solved problems effectively but also created a positive and empowering environment providing efficiency while handling financial accounts that require precise and timely execution.

Glen Allen, Virginia, United States

Demonstrated strong investigative skills identifying fraudsters and victims, analyzed information, to ensure account security. Performed; high confidentiality while accessing remote terminals conducting research and collaboration to resolve various concerns. Maintained; check orders, debit cards request, transfers, lines of credit management, and digital online terminal support. Exercised judgment on complex issues and collaborated with departments for smooth operations. Daily support, characterized by empathy, was crucial for effective fraud prevention utilizing problem-solving abilities and adept multitasking across various systems allowed efficient fraud case processing with precision, significantly reducing fraud enhancing overall account security.

Laurel, Maryland, United States

Managed various commercial and consumer financial accounts; utilizing remote terminals per customers’ request. Maintained high level of confidentiality conducted research, collaborated with various departments to handle account management, balance transfers, check orders, debit card orders, claims, electronic transfers, digital troubleshooting processing and more. Exceeded marketing quota; monthly gaining new customers which increase our customer base, leading to a stronger competitive position as well as reputation and visibility, attracting additional customers through positive word-of-mouth increased market presence in the financial industry. Experienced with a range of financial products, electronic troubleshooting, and a broad understanding of financial processes providing services and products for various financial solutions utilizing comprehensive support, such as customized account management solutions or advanced digital services.

Laurel, Maryland, United States

Assisted customers with queries, over the telephone or in writing. Provided balances, managed transfers, assist with bill payments, went over transactions, and recommend suitable products that would assist customer with financial needs. Reached sales quota quarterly. Retrieved and updated customers vital information as well as provided new products, services, and processes to assist existing and new customers with various banking concerns.

Columbia, Md

Develop and execute the company's vision, mission, and strategic goals, establish short-term and long-term objectives, develop strategies, and make critical decisions to drive the business forward. Manage all aspects of the retail store's operations. oversee various functional areas, including sales and marketing, finance, operations, supply chain, human resources, and customer service. Ensure that each department is aligned with the overall business strategy and contributes to the company's overall success. Constantly analyze financial statements, key performance indicators, and market trends to assess the company's financial health, identify areas for improvement, and make informed decisions to optimize profitability. Oversee secure funding process, negotiating partnerships, and exploring expansion opportunities. Possess strong leadership skills, business acumen, and strategic thinking as well as a a deep understanding of consumer behavior, market dynamics, and industry trends. Overall drive the organization towards achieving its goals, ensuring operational efficiency, and driving sustainable growth in a competitive marketplace.

Greenbelt, Maryland

As the Contract Manager, I demonstrated; strong management skills overseeing front office operations; including phone systems, filing, and logistics, supply orders, expense management, payroll processing, and employee records supervision. Coordinated fieldwork, handled new hire processing, oversaw evaluations, terminations, and leave requests processing. Organized executive calendars, prepared correspondence, proofread government contracts, bids, and conducted file audits. Also oversaw repair slips, purchase orders, and expense reports.

Laurel, Md

As office manager, I delegated and maintained office operations consisting of staffing clients, marketing, payroll, hiring, and training. Effectively, resolved complaints through mediation between staff and clients. Managed files per state regulation. Ensured active certifications was filed and available for audit purposes. Interview, new hires and ensured they was trained on selected position and understood rules and regulations referring to company, state, and federal guidelines policy and procedures. Developed and maintain relationships with Maryland Department of Aging as senior staffing service for marketing purposes. Meet significant deadlines pertaining to the state cases, attended professional seminars, and mandated functions to manage the organization efficiently.

Certification, Business Administration, Management And Operations

Education

Associate Of Arts (Aa), Business/Office Automation/Technology/Data Entry

Associate Of Arts (Aa), Office Management And Supervision