Keisean Burke, Crcst, Chl, Ccsvp Email & Phone Number

Malvern, Pennsylvania, United States

• Completion of hospital based new vendor forms and online product submissions. • Assignment of GPO/IDN affiliation and contract pricing groups to customers in the ERP system.• Use Consignment Application System to track initial consignment agreements and changes to product and par levels via consignment addendums.• Track pending agreements awaiting signature or no charge purchase orders for shipment to customers. • Work closely with Field Inventory Specialist to create consignment addendums based upon the "rightsizing" of corporate consignment stock (addition and/or removal of items and units). • Update consignment application for tracking/reporting purposes • Assist with the review and execution of purchasing agreements.• Create product pricing documents and cross-references for customers. • Provide monthly, quarterly, and annual data regarding B2B performance. • Manage electronic B2B documents to maintain filing and control systems. • Cross-functional collaboration with all elements of the commercial team.

San Antonio, Texas, United States

• Develops and maintains an in depth understanding of the CensiTrac platform, an SaaS solution• Developed working knowledge of 3rd party systems and hardware (OR Scheduler, Sterilizers, Biologic Indicators, Scanners) and operation processes.• Follows Standard-Operating-Procedures specific to Client Services in an effort to enhance client and employer loyalty• Acts as a sole company representative for effective client partnering and financial management, including communicating with the client and client teams, coordinating multiple practice projects, resolving conflicts, managing client contracts and reviewing work products as needed to ensure quality.• Provides oversight and best practices to Clients while monitoring system utilization and optimization.• Utilizes Salesforce CRM software to manage and develop customer relationships.• Develops upselling opportunities of products and solutions to the Operating Room and SterileProcessing Departments through consultation.• Oversees and guides clients through contract negotiations.• Assists customers in troubleshooting and issue resolution.• Provides support and manages relationships as Client manager for over 110+ Hospital Networks

Franklin, Tennessee, United States

• Worked with all members of the Sterile Processing and OR Departments, to design, implement andproactively manage a superior software experience for clients.• Travels to provide education and training to clients on all features and benefits of the CensiTrac Instrumentation management software.• Provides demonstrations and in-services as needed for the Sterile Processing and OR Departments.• Provides and completes training checklists for clients.• Identifies installation problems, hardware problems, software bugs and /or necessary software modifications to Product Development.• Develops in-depth understanding of the CensiTrac product suite.• Hardware installation and/or troubleshooting.• Manages customer data in preparation of any upcoming training.

• Develop in-depth understanding of the CensiTrac product suite; a SaaS based end to end solution.• Trains clients on all features and benefits of CensiTrac.• Builds enthusiasm and excitement for the product.• Provides demonstrations and in-services as needed at client sites.• Completes training checklists for clients.• Participates in software upgrade training.• Identifies installation problems, software bugs and /or necessary software modifications to Product Development.• Establishes and maintains client satisfaction during the implementation training process.• Actively participates in any project task required.• Hardware installation and/or troubleshooting.• Labeling – locations and containers.• Building container definitions.• Mark and identify/commission instruments.• Convert and/or prepare customer count sheet data for upload.

Dallas, Texas, United States

• Cleans, inspects, assembles, processes and sterilizes surgical instrument trays for surgical procedures.• Follows proper protocols and instruction to complete all tasks.• Answers calls and assists customers with any problems they may have.• Inventories, documents, and restocks departmental supplies and special carts.• Cleans and inspects patient equipment for traces of bioburden and microbial agents.• Fills and delivers supply orders of specialized equipment made by customers daily.• Uses technical skills to troubleshoot machinery and equipment.• Uses the Censitrac computer operating system to provide quality assurance and documentation of allequipment and supplies in the department.• Knowledgeable in the use of different types of sterilizers including: steam autoclaves, ethylene oxidegas chambers, V-pro sterilizers, Steris liquid chemical sterilizers and Sterrad machines.

• Handled endoscopic medical devices from various providers including Da Vinci Robotics, Karl Storz,Olympus, Stryker, Arthrex, Medtronic and Pentax Medical• Used exceptional customer service skills to provide perioperative assistance to OR staff to ensureoptimal patient care.• Provided technical knowledge and support to troubleshoot medical devices during surgical procedures.• Effectively communicated with teammates to provide customer service to OR staff.• Assisted surgical staff in the handling and usage of endoscopic medical devices and instrumentation.• Adept in the handling of sterile endoscopic medical devices and equipment.• Used sterile techniques to prevent cross contamination of sterile equipment.• Works with teammates to ensure instrument sets are complete, correctly labeled, and replenished.

Bachelor Of Science (Bs), Biology/Biological Sciences, General, 3.0

Activities and Societies: M.A.P.S (2012) Health Careers Opportunities Program (2012 - 2015) Albany State University Marching Rams Show.

Education record

Activities and Societies: Marching Band