8/2021 – PRESENTFACILITY ADMINISTRATOR, DAVITA• Responsible for operational and clinical day-to-day operations with specific oversight and management of budget, inventory, and clinical outcomes while leading a team of 35 teammates and 150 patients• Collaborates with ROD and GFA to manage and create staffing plans to account for facility growth• Conducts weekly and monthly meetings with IDT members to address clinical outliers and create action plans to improve clinical metrics• Determines staffing plans that promote the most effective teammate operations • Partner with leadership on teammate retention, development, and promotion • Ensures comprehensive onboarding processes are completed timely to ensure new teammates receive the appropriate training and support to effectively manage patient care and understand department, computer systems, role, and company policies, procedures, and compliance standards• Assists with the preparation of data summaries for internal audit purposes• Conducts internal audits and facility-level survey readiness assessments to ensure full compliance with DOH guidelines• Ensures compliance with State or Federal Regulations of the Injury Prevention and Safety Training Program• Assists with the creation and implementation of any corrective action needed because of internal or external quality assurance or as required by Medicare, OSHA, or other governing agencies• Conducts trend analysis of clinical outcomes and implements action plans for improvement where required

• Manages operations, and provides administrative and strategic oversight for a 10+ physician Article 28 comprehensive cancer practice • Assists with onboarding of new physicians, management, and staff into the practice• Responsible for preparing, submitting, and providing ongoing monitoring of personnel, OTS, and capital budgets• Maintains departmental records in compliance with all regulatory, institutional, and departmental requirements• Participates and conducts Joint Commission 2020 and 2021 preparedness readiness rounds for the practice• Conducts monthly and quarterly chart audits to ensure regulatory compliance• Implemented new workflow policies and procedures ensuring optimal practice efficiency• Analyzes and creates staffing positions based on departmental and budgeted needs• Maintains all employee files including but not limited to competencies, orientation, licensure and certifications, in-service records, counseling documentation and credentials• Implemented a robust quality initiative program by creating a pilot call center program with a primary focus on improving quality assurance • Monitors Press Ganey and multiple customer satisfaction surveys to identify deficiencies and areas of improvement • Conducts all probationary and annual appraisals and evaluations • Implemented new workflow processes and office policies to accommodate COVID 19 restrictions while maintaining best practices • Participates in-sessional agreement planning and negotiations• Participated in DOH virtual and in-person surveys for the opening of our lab to support our hematology-oncology providers

11/2018-1/2020OFFICE COORDINATOR, HEMATOLOGY/ONCOLOGY-MSSN• Oversees daily office operations and delegates tasks to assigned staff appropriately and effectively• Assists in implementing short- and long-term work plans and objectives for clerical and office functions as needed• Assists in understanding/implementing office policies and procedures• Assists in the orientation, development, and evaluation of clerical staff• Oversees and approves office supply inventory and offices are opened and closed according to procedures in a timely manner• Processing weekly office bank deposit for multiple departments• Ensure all mandatory staff and physician training and education is completed in a timely manner• Ensure adequate staffing coverage of administrative, clerical and clinical departments, including managing requests for float coverage.• Conducting annual and new hire staff appraisals• Maintains an efficient and responsive patient flow system• Oversees patient scheduling, registration, financial counseling, medical records, billing and collection, data entry and cash posting• Demonstrates knowledge of policies and procedures for the front office, billing, and collection staff• Supervises daily operational issues of patient flow, billing and registration, medical record retrieval, patient eligibility, and follow-up on missed appointments.