As a seasoned professional with 10 years of expertise in Mortgage and Customer Service, I bring a unique combination of leadership, innovative thinking, and attention to detail. Notably, I successfully managed a team through the unprecedented challenges of the COVID-19 pandemic, navigating remote training, implementing new servicing guidelines, and adapting to ebbs and flows in hybrid scheduling. Despite these hurdles, my team consistently met deadlines, exemplifying my commitment to excellence and resilience in times of uncertainty. My achievements include:* Processing over $500M in mortgage volume, payments, escrows and more. * Developing and implementing efficiency improvements, reducing processing times by 30%.*Reducing Early payments defaults by 55%.Let's connect and explore how I can bring this expertise to drive success in new endeavors!
Listed skills include Leadership, Team Building, Banking, Insurance, and 16 others.