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"Change comes at the intersection of inspiration and outrage" is one of my favorite quotes. To me, it means that in order to make things happen you need to have a vision for what could be and a passion to get it done. I like to think of myself as someone who gets things done.I'm an experienced product manager whose core skills are understanding key customer needs, distilling them into actionable insights, and building high functioning teams to help solve them. I’m able to effectively “reach across” to other functional departments to co-create meaningful solutions that have real impact for both the customer and the business. I have experience at multiple stages of product development, including launch, maintenance, and sunset.As a practitioner, I'm a believer in deeply understanding my users, letting their needs help guide product strategy, and using my team’s collective wisdom to drive innovation. I believe that good, clean data can enrich product discovery and will ultimately make or break the thing you deliver. I enjoy looking at the big picture and figuring out how all the parts can fit together to create an even better product for both customers and the business because after all, the work is never done!Outside of work I am a public education junky, a softy for community service, a lover of sports, and a fierce competitor. I enjoy teaching Product Management fundamentals to new and aspiring PMs and am always up for the opportunity to talk shop. At the end of the day, I believe that laughter heals most things, and what it can't heal, a homemade chocolate chip cookie will! Let's get after it.
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Senior Product ManagerLinqBoston, Ma, Us -
Senior Product ManagerLinq Nov 2023 - PresentWilmington, North Carolina, Us -
Senior Product Manager, Growth And MobileHelp Scout Jul 2020 - Aug 2023Boston, Ma, UsProduct leader for Help Scout's mobile experiences (native apps and SDKs) as well as product led growth strategies -
InstructorSchool16 Feb 2021 - Dec 2022Primary instructor for both an introductory product course and 8-week product intensive. -
Product Operations Manager, Learner ExperiencePluralsight Oct 2019 - Jul 2020Draper, Ut, Us• Brought a new Digital Literacy product to market in 3 months. This product focused on addressing the needs of the less technical learner in a technical environment.• Executed on high priority strategic partnerships with companies like Google and Accenture to unlock opportunities for Pluralsight learners and further strengthen business outcomes.• Identified and evaluated strategic product opportunities that would bring differentiated value to customers and return for the business.• Single-handedly served as the connective tissue across multiple disciplines and levels of leadership to mobilize teams in achieving shared objectives. -
Product Manager, Author ExperiencePluralsight Dec 2017 - Oct 2019Draper, Ut, Us• Significantly revamped internal tooling leveraged by Pluralsight authors and content production teams to create greater efficiency in their workflow and reduce time to production .• Focused on human-centered design practices to uncover user needs and highlight opportunities where we could add delight to the product. -
Guest LecturerProduct School Apr 2018 - May 2019San Francisco, California, Us• Design Thinking• Data Products• Product Tips + Tricks -
Product ManagerManulife Jun 2016 - Nov 2017Toronto, Ontario, Ca• Designed and delivered portfolio management platform which included a suite of tools, one of which was used to evaluate over $16B in assets. These tools replaced years of antiquated, error prone Excel-based solutions, drastically improving security, efficiency, and reliability of their systems.• Worked with a cross-functional team to deliver an application that not only significantly reduced risk and provided portfolio managers with an average of 15 additional productive hours in their week, but also provided them with a competitive advantage over their peers in the market• Extensive experience with user testing, prototyping, story-writing, and backlog management -
It Business Analyst (Business Analyst Rotational Program)John Hancock Jun 2013 - Jun 2016Boston, Ma, UsAs an IT Business Analyst, my primary role was to work with teammates to uncover the needs of internal business partners and deliver effective solutions to help them work more efficiently. The following are a few ways I have successfully done so:• Implemented a SWIFT messaging solution for the Derivative Services team. The project automated a highly manual process and is projected to save 4,000 effort hours per year in addition to decreasing high levels of risk.• Developed a prototype of a gaming system which would track employee skills and encourage continuous learning while providing rewards for employees who displayed learning gains.• Assisted in creating detailed senior management reports which outlined the purpose, cost, scope, and variance of projects within the department. These reports were used for future project planning and performance tracking. -
Corps MemberCity Year Jul 2011 - Jun 2012Boston, Ma, Us• Served as a tutor and mentor to students in a low-performing and underserved high school.• Developed lesson plans and administered reading interventions to groups of up to six students at various levels of reading ability. Students averaged an increase of 19 words per minute in oral reading fluency after 3 months.• Provided in-class support in seven ninth grade Intensive Reading and Critical Thinking classes, as well as after school homework help to all grade levels.• Participated in numerous community service events around Miami-Dade County.
Keisha Johnson Skills
Keisha Johnson Education Details
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Bentley UniversityManagement And Ethics & Social Responsibility; Minor: Sports Business Management
Frequently Asked Questions about Keisha Johnson
What company does Keisha Johnson work for?
Keisha Johnson works for Linq
What is Keisha Johnson's role at the current company?
Keisha Johnson's current role is Senior Product Manager.
What is Keisha Johnson's email address?
Keisha Johnson's email address is mi****@****ail.com
What is Keisha Johnson's direct phone number?
Keisha Johnson's direct phone number is +180178*****
What schools did Keisha Johnson attend?
Keisha Johnson attended Bentley University.
What skills is Keisha Johnson known for?
Keisha Johnson has skills like Data Analysis, Social Networking, Public Speaking, Spanish, Blogging, Program Management, Written Communication, Business Analysis, Leadership, Design Thinking.
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