Keith Hill Email & Phone Number

Edinburgh, Scotland, Gb

AI Programme Manager overseeing the development and execution of AI projects within Natwest.Responsible for coordinating teams and objectives, and ensuring projects align with strategic goals and budget.Navigating complex technical challenges and communicating project progress to stakeholders. Driving innovation and facilitating the successful integration of AI technologies into business operations.

Edinburgh, Scotland, Gb

Head of Portfolio Management for Data & Analytics, responsible for governance and oversight of c£70m direct investment portfolio and c£20m of indirect inbound change from Retail, Commercial, Wealth and Financial Crime business areas.

Edinburgh, Scotland, Gb

Management of the Data and Analytics Retail change portfolio. Delivered a number of data and change initiatives to a value of c£6m in 2021

Edinburgh, Scotland, Gb

Data and Analytics Programme Manager. Responsible for full lifecycle delivery of a number of key data programmes for the bank:- AML SAM 8 Transaction Monitoring- GDPR- Data Management- FATCA- Enterprise Data Warehouse

London, England, Gb

Programme Management of the Platform Transformation Programme, leading a team of Architects and technical designers to deliver the definition and design phase of the new state of the art technology platform to support industry leading Oil and Gas analytics business

Edinburgh, Scotland, Gb

Change Manager in General Insurance Change Team. • Programme management of multiple Change projects for GI Release 4.5• Successful delivery of multiple Motor Insurance change initiatives (web and contact centre) on time and to budget• Senior Stakeholder engagement at Programme meetings and Project Steering Groups• Full engagement with IT, UAT, Ops, Training, Knowledge Management, Marketing and Infrastructure whilst coordinating and rolling out Business Readiness activitiesProject Manager on the Tesco Bank Mortgage Delivery Programme. • Maintained core IT programme plan and reported to IT Steering Group and overall Programme Board• Managed Service Introduction workstream, engaging support teams across infrastructure, incident management and applications support (onshore and offshore) to support Live Mortgages solution• Delivered 3rd Party support engagement model and responsible for full audit of 3rd party processes and readiness.• Defined, built and rolled out end-to-end Incident Management processes, including 3rd party engagement between Vertex, Arcot, GB Group, Experian, Countrywide and Tesco Bank

London, Uk, Gb

Project Manager on the Lloyds/HBoS Integration Programme, responsible for the delivery of the Incident Management and Post Go Live workstreams within Global Payments:- Designed and implemented the Post Live Heightened support model (Resourcing of key programme staff plus Floorwalkers, SMEs, Incident Champions) across 8 operational functions and 15 sites, to aid the adoption of new processes and procedures- Defined, trained and rolled out the programme Incident Management procedures and system to over 1000 people across 15 sites- Ran the Global Payments Incident Management function over the Go Live weekend and heightened support period.- Defined, built and managed the Operational Acceptance Criteria and supporting processes for the Release C account migration: - Incident and workaround metrics - Operational SLA/KPI/Quality reporting - Key process First Occurrence tracking - Facilitation of daily reviews with Operational Heads of Function and Global Payments Director- Ran the Release A Management Information team, delivering a full suite of reporting and acceptance criteria to monitor the success of the Counter and ATM migration and support the handback of branches to BAU.

Full lifecycle delivery of a diverse range of projects and technologies across the full BSkyB estate, on time and to budget.Successful management of bespoke development projects as well as integration and configuration of off the shelf packagesEffective stakeholder management to director level as well as day to day management of internal technical delivery teamsControl of scope and management of issues and risks in a complex, rapidly changing environmentPlanning and controlling delivery across multiple workstreams and functional areas, often with complex dependenciesHighlights include:Management of the full delivery and rollout of a complex and ground breaking 3rd party mobile job and inventory management system to 2,500 field based Engineers to time and within budget (£1m). Managed and resolved a number of significant technical and behavioural challenges, as well as a complex relationship with external suppliersDelivery of a £4m Case Management strategic platform for customer Broadband and Telephony assurance. Managed a mixed on/offshore development team delivering a broad range of technologies (Chordiant, MQ, Oracle, Websphere) and delivered on time and to budgetDelivery of annual Price Review project two years running, generating circa £100m additional revenue for Sky. Earned a "Team Sky" award for exceptional performanceSuccessful technical delivery of Verified by Visa and Mastercard Securecode implementation, working closely with Retail Logic and HSBC Delivery of set top box diagnostic functionality and improved contact centre fault resolution capabilitiesImplementation of an automated Clawback workflow system to manage defaulting customersDeployment and integration of hosted 3rd Party Kana Response solution for corporate email and structured message handlingActively involved in departmental continuous improvement via internal Championships, providing support and guidance to fellow PM staff

Glasgow, Scotland, Gb

Managed Student Finance Direct development and support team - High profile Business to Business web service for capturing and assessing circa 900,000 student applications per annum to determine fee and loan entitlement. Delivered to very tight regulatory timescales set by Department for Education and Skills.Key accountabilities:Planning and tracking of technical deliveryManaging and leading ICT Project Team of 25 (analysis, development and test staff)Managing issues and risksMonitoring and planning scope and requirements changeManaging internal and external stakeholder relationshipsResponsible for overall quality of deliveryRecruitment and retention of high quality staff - objective setting, performance reviews, etc

Glasgow, Scotland, Gb

Managed SLC Data Warehouse team and was responsible for the end to end delivery of the Microstrategy Business Intelligence Portal and Dashboard, taking feeds from multiple systems into a single data mart for corporate and management reporting. Key accountabilities:Planning and tracking of technical deliveryResponding to ad-hoc requests for information - parliamentary questions, audit commission etcContractual discussions with external suppliersManaging and leading ICT Project Team (9 staff)Managing issues and risksBalancing requirements of multiple stakeholdersResponsible for overall quality of deliveryRecruitment and retention of high quality staff

Glasgow, Scotland, Gb

Worked on a variety of development projects including:Technical Team Leader on Interactive Voice Response development project - responsible for requirements gathering, analysis, design and development of new IVR systemOracle Customer Relationship Management specialist responsible for the telecoms configuration and integration with Call Centre/IVR

Six years Oracle development and consultancy experience working for a number of high profile clients across the UK.

Ma(Hons), History

Pgdip, Information Systems