Keith Miles Email & Phone Number

- Worked across functions to evaluate and enhance existing reporting within a challenging data structure- Built a suite of operations reports and dashboards from the ground up, defining internal productivity metrics- Developed complex SQL queries for external SLA reporting- Created data connections with Power Query to import and format data into reports and Power BI dashboards- Made frequent and urgent (same day) modifications to SQL queries that loaded data into Five9 CCaaS platform- Maintained JSON file used by automation service

Morrisville, North Carolina

- Rapid response to high priority business data requests relevant to program enrollments, pharmacy redemptions, medical benefit claims for TrialCard’s largest pharmaceutical client- Provide insight through client engagement to design and deliver custom reporting needs; serve as data expert for TrialCard source systems- Code complex T-SQL queries for client dashboards with very specific requirements- Leverage business intelligence platforms to develop and automate recurring reports for Business and Sales teams- Consult with the Analytics & Reporting Marketing Product Manager to identify new data and reporting needs and provide updates to marketing for service capabilities

Morrisville, North Carolina

- Managed all aspects of pharmaceutical Savings Programs for multiple brands to achieve patient engagement objectives- Participated in face-to-face client meetings, engaged with clients independently on periodic business reviews to identify new, innovative tactical initiatives- Built long-term sustainable relationships with customers as a trusted business advisor- Managed the program budget while providing recommendations to most effectively execute the program financial strategy- Define best practices to improve program processes, internally and externally with third party vendors- Partner with Business Development, assisting in the development of overall account strategy to identify future account growth opportunities

Morrisville, North Carolina

- Identified additional data, reporting and analytic needs of pharmaceutical clients and scoped work necessary to fulfill them- Communicated with the Account Team on required deliverables and provide timelines and recommendations, based on best practices and prioritize work- Managed ongoing development of ad-hoc and standardized, production-level reports using SQL, SSRS, Excel, and MicroStrategy platforms- Served as a Subject Matter Expert to provide recommendations for data and reporting capabilities- Consulted with the Analytics & Reporting Marketing Product Manager to identify new data and reporting needs and provide updates to marketing for service capabilities

Raleigh-Durham, North Carolina Area

Responsible for Hewlett-Packard Enterprise HR Talent and L&D reporting. Constructed Talent database to join data from multiple HR data systems. Designed and maintained team and client facing SharePoints.

Raleigh-Durham, North Carolina Area

Engaged with Hewlett-Packard Enterprise Learning and Development teams to provide operations support, consulting with them to understand the pain points in the organization. Investigation of escalated feedback cases to ascertain root cause and liaising with the relevant teams to make appropriate process changes. Constructed and maintained robust reporting and data analytics.

Raleigh-Durham, North Carolina Area

Managed a 22-person global team, servicing over 120 Hewlett-Packard clients. The team started as a small operation of 8 people in 2009, and I utilized my experience as an account manager to grow the team. The value added by our team was recognized across Hewlett-Packard Learning and Development, and I am proud to have led this endeavor.

Newark, De

Transformed an unpredictable sales region of 100 retail accounts into a focused, dependable revenue stream in eighteen months.