Senior Product Support Engineer
CurrentDuties include but not limited to:Project Management & CoordinationRemote product technical support - Troubleshooting - Installation advice & clarifications - Preventive Maintenance Advice - Failure analysis - Warrantable item analysisWork order analysis for field personnel - Task descriptions - Replacement parts determination - Records/ database information accuracy analysisProduct improvement - Identifying common failure points - Researching new productsStandard Operating Procedure & Instructions CreationNFPA 70e Electrical Safety Trainer - Low Voltage Certified through e-Hazard