Keith Bates Email & Phone Number

Haddenham, Gb

London Area, United Kingdom

Engagement Manager (EM): Led multiple learning, leadership and culture consulting engagement teams to deliver strategic people development transformation within multiple organisations. Oversaw £2m of leadership programme delivery for Policing sector. Accountable for team leadership, client engagement & satisfaction, quality, risk management, engagement profitability and business development opportunities.Pursuit lead: of bid teams to secure wins for multiple high-value engagements ranging from £900k to £250k.Led the engagement team that conducted the first ever learning culture analysis by EY. Provided recommendations to a government department on improving learning culture. Designed EY learning culture framework for future clients.Led the engagement team that conducted an organisation-wide LNA based on a new 2 year business strategy to define and prioritise learning needs as well as cost-model internal and outsource delivery over an 18 month period. Led multiple engagement teams conducting the discovery, LNA and design of leadership programmes for multiple large organisations from C suite-1 to first line managers. Redesigned academy outcomes, design principles, curriculum, learner journey, learning interventions, governance, continuous improvement and evaluation utilising the Kirkpatrick model.Designed a new organisational vision & purpose for the second headquarters of a major government department.Designed & facilitated 27 high performing team workshops, based on team diagnostics for 9 senior leadership teams (Chief Supt) in a major police service. Facilitated 70+ days of highly interactive leadership workshops for multiple ftse 250 companies and government bodies. Won ‘best facilitator’ commendation from two different clients.Chief facilitator instructor that designed and led the 2-day train-the-trainer workshops for multiple cohorts of internal leadership facilitators for a large client.

London, United Kingdom

Led the team embedding adoption of a new behaviours framework with all employees. Assessed underlying culture dynamics and knock-on consequences; Overhauled the company end to end hiring process to make it more efficient and aligned to company values; Designed and set up the company annual Objectives and Key Results (OKR) process.

London, United Kingdom

Led the team working with social enterprise executives to clearly define and deliver improved capability development through professional services company partners. Set up the executive coaching programme, mentoring programme, peer to peer networks and oversaw deployment of 900 days of consulting from corporate client Partners and Directors (EY, Bain and Company, Clifford Chance, Thomson Reuters, Permira PE).

London, United Kingdom

Led the partnerships team that helped launch the biggest startup hub in Europe, working closely with 100 startup businesses, professional service partners and angel investors through building incredibly strong relationships. Drafted/reviewed terms and negotiated contracts, addendums and informal agreements.Accountable for £1.3m revenue. Modelled and refined the business model pricing to maximise monthly recurring revenue. Set up sales pipeline and negotiated B2B sales, established customer onboarding journey and churn reduction strategy as well as conducting business development activity with potential partners to provide leads.

County Dublin, Ireland

Led large globally based teams (EMEA, US, LATAM, APAC) to drive company-wide employee behaviour change. Worked with sales, customer, marketing and product teams. Overcame competing managing director agendas. Led the global team rolling out ‘Self Managed Teams’ pilot, creating a culture of ownership and continuous learning. Increased global employee engagement scores by 29 percentage points in 6 months. Led the global team to alter 2000 staff behaviour towards educating customers. Developed a learning strategy, learning objectives, curriculum design and digital learning content as well as tools and training for staff. Reduced customer churn by 5 percentage points and improved customer experience by 11 percentage points.Saved £4m of efficiencies; Improved customer satisfaction from 42% - 88% in 22 country markets in 5 months.

Head of Learning & DevelopmentLed team that overhauled design and delivery of stabilisation learning for all UK armed forces. Set learning objectives, curriculums and learner journeys for differnet audiences; Designed learning material; Facilitated workshops; Commissioned external providers; Improved learning though evaluation.Head of Capability DevelopmentManaged budget of £2.4M; Oversaw 5 teams totalling 40 staff; Reduced unnecessary spend by 50% through targeted high-impact interventions. Improved stabilisation impact of UK forces in Afghanistan by 150%. Praised for vastly improved relations with Afghan, DFID/FCO and NGO leaders. Head of MentoringIncreased capability rating of 2000 Iraqi Police and Army from ‘Red’ to ‘Green’ for 95% of locations, up from 60% in 6 months. Undertook detailed learning needs analysis and worked as a trusted mentor to senior Iraqi partners and external training providers to embed the cultural change required for success.Learning and Development ManagerLed large teams to design and deliver complex and highly effective training programmes to trainees and qualified soldiers. Received commendation for leadership of a team of 50.

Mba

Education record

Ma Diplomacy

Ba(Hons) 2:1 International Relations