Keith Bates Email & Phone Number

Southfield, Mi, Us

Novi, Michigan, Us

Novi, Michigan, Us

Deployed and managed various IT and business systems, including Microsoft Entra (Azure), Microsoft 365, Microsoft Dynamics 365, SharePoint, and Microsoft Teams.Managed servers and user endpoint devices (Windows, Android, macOS, iOS) using Mobile Device Management (MDM) solutions including Intune and Mosyle. Implemented IdP and SSO integrations for systems with Microsoft Entra. Administered video conferencing room systems (Zoom Rooms, Team Rooms).Responded to critical endpoint security events from Crowdstrike and Microsoft Defender. Designed and executed email phishing simulations for the user base using Microsoft Defender. Acted as Tier 2 support for internal IT help desk requests. Facilitated various hardware and software vendor relationships. Managed software inventory and licenses, and assisted with budget creation for OPEX/CAPEX regarding software spend.Developed PowerShell scripts to automate reoccurring IT process, such as onboarding and offboarding users. Contributed to the development of automation integrations for Microsoft Dynamics 365 using Power Automate.Trained end users in system and application usage. Mentored IT interns. Collaborated with communication team on messaging IT system changes to end users.

Tampa, Fl, Us

Advantive acquired DataNet Quality Systems in December 2022, adding DataNet and its offerings to its existing six leading industry brands in the MES, ERP, and SPC space. In addition to the responsibilities as the Director of Operations and Customer Services of DataNet, led the integration of the staff, systems, and procedures of the support, services, and IT teams into the much larger corresponding teams at Advantive.

Southfield, Michigan, Us

Managed a team of technical support and professional services employees designed to provide the customer the highest possible level of service. Services included: software training, software development, consulting, technical support, and report development. Led and managed all customer projects, working with the customer to define their projects, as well as making sure all services were properly delivered and done in a timely manner. Defined and managed all internal processes related to professional services and technical support. Acted as the expert level technical resource (Tier 3 support), internal product expert for WinSPC, and liaison to the development team for resolving customer issues.Managed the internal IT infrastructure for DataNet Quality Systems, including email systems (Microsoft Exchange), CRM systems (SalesLogix/Infor), client systems (Windows 7/10), internal databases (Microsoft SQL Server), file systems, backup systems, Active Directory servers, phone systems, security systems, networking systems, Virtual Machine systems (VMWare Workstation), and other business systems.Designed, implemented, managed, and supported the WinSPC Hosted Solution, providing customers with access to the WinSPC software in a SaaS offering. The solution was hosted in AWS EC2 instances utilizing Microsoft Remote Desktop Services using a Microsoft SQL Server backend database.As a key member of the DataNet Executive Leadership Team, acted as the customer advocate in all business and product decisions. Defined and managed customer product releases, resolving customer reported product defects and delivering new value and features to the customer.

Southfield, Michigan, Us

Managed the WinSPC technical support help desk, helping customers resolve a variety of software and technical issues. Represented the customers needs in internal discussions as part of the DataNet Leadership Team, including decisions regarding product functionality and direction.

Southfield, Michigan, Us

Delivered onsite and online professional services to customers implementing Statistical Process Control manufacturing software. Services included: software training, consulting on software implementation best practices, development of applications integrating the WinSPC software with manufacturing or business systems (using VB.net), and development of custom reports using the Statit toolset (e-QC, Statit Custom QC).