Keith Bates

Keith Bates Email and Phone Number

IT Manager @ Our Next Energy (ONE)
Southfield, MI, US
Keith Bates's Location
Southfield, Michigan, United States, United States
Keith Bates's Contact Details

Keith Bates personal email

n/a

Keith Bates phone numbers

About Keith Bates

Extensive background and experience in information technology, professional services, and technical support. Proven, hands-on information technology and professional services leader, with a track record of building collaborative teams supporting hardware and software needs of both internal and external clients. Data-driven decision-maker, leverages background in engineering and technology to produce high quality results and drive change.

Keith Bates's Current Company Details
Our Next Energy (ONE)

Our Next Energy (One)

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IT Manager
Southfield, MI, US
Website:
one.ai
Employees:
4
Keith Bates Work Experience Details
  • Our Next Energy (One)
    It Manager
    Our Next Energy (One)
    Southfield, Mi, Us
    View
  • Our Next Energy (One)
    It Manager
    Our Next Energy (One) Sep 2024 - Present
    Novi, Michigan, Us
    View
  • Our Next Energy (One)
    Senior Systems Administrator
    Our Next Energy (One) May 2023 - Sep 2024
    Novi, Michigan, Us
    Deployed and managed various IT and business systems, including Microsoft Entra (Azure), Microsoft 365, Microsoft Dynamics 365, SharePoint, and Microsoft Teams.Managed servers and user endpoint devices (Windows, Android, macOS, iOS) using Mobile Device Management (MDM) solutions including Intune and Mosyle. Implemented IdP and SSO integrations for systems with Microsoft Entra. Administered video conferencing room systems (Zoom Rooms, Team Rooms).Responded to critical endpoint security events from Crowdstrike and Microsoft Defender. Designed and executed email phishing simulations for the user base using Microsoft Defender. Acted as Tier 2 support for internal IT help desk requests. Facilitated various hardware and software vendor relationships. Managed software inventory and licenses, and assisted with budget creation for OPEX/CAPEX regarding software spend.Developed PowerShell scripts to automate reoccurring IT process, such as onboarding and offboarding users. Contributed to the development of automation integrations for Microsoft Dynamics 365 using Power Automate.Trained end users in system and application usage. Mentored IT interns. Collaborated with communication team on messaging IT system changes to end users.
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  • Advantive
    Chief Operations And Services
    Advantive Dec 2022 - May 2023
    Tampa, Fl, Us
    Advantive acquired DataNet Quality Systems in December 2022, adding DataNet and its offerings to its existing six leading industry brands in the MES, ERP, and SPC space. In addition to the responsibilities as the Director of Operations and Customer Services of DataNet, led the integration of the staff, systems, and procedures of the support, services, and IT teams into the much larger corresponding teams at Advantive.
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  • Datanet Quality Systems
    Director Of Operations And Customer Services
    Datanet Quality Systems Jul 2011 - Dec 2022
    Southfield, Michigan, Us
    Managed a team of technical support and professional services employees designed to provide the customer the highest possible level of service. Services included: software training, software development, consulting, technical support, and report development. Led and managed all customer projects, working with the customer to define their projects, as well as making sure all services were properly delivered and done in a timely manner. Defined and managed all internal processes related to professional services and technical support. Acted as the expert level technical resource (Tier 3 support), internal product expert for WinSPC, and liaison to the development team for resolving customer issues.Managed the internal IT infrastructure for DataNet Quality Systems, including email systems (Microsoft Exchange), CRM systems (SalesLogix/Infor), client systems (Windows 7/10), internal databases (Microsoft SQL Server), file systems, backup systems, Active Directory servers, phone systems, security systems, networking systems, Virtual Machine systems (VMWare Workstation), and other business systems.Designed, implemented, managed, and supported the WinSPC Hosted Solution, providing customers with access to the WinSPC software in a SaaS offering. The solution was hosted in AWS EC2 instances utilizing Microsoft Remote Desktop Services using a Microsoft SQL Server backend database.As a key member of the DataNet Executive Leadership Team, acted as the customer advocate in all business and product decisions. Defined and managed customer product releases, resolving customer reported product defects and delivering new value and features to the customer.
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  • Datanet Quality Systems
    Customer Relationship Manager
    Datanet Quality Systems Jul 2008 - Jul 2011
    Southfield, Michigan, Us
    Managed the WinSPC technical support help desk, helping customers resolve a variety of software and technical issues. Represented the customers needs in internal discussions as part of the DataNet Leadership Team, including decisions regarding product functionality and direction.
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  • Datanet Quality Systems
    Customer Application Engineer
    Datanet Quality Systems Mar 2001 - Jul 2008
    Southfield, Michigan, Us
    Delivered onsite and online professional services to customers implementing Statistical Process Control manufacturing software. Services included: software training, consulting on software implementation best practices, development of applications integrating the WinSPC software with manufacturing or business systems (using VB.net), and development of custom reports using the Statit toolset (e-QC, Statit Custom QC).
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  • Inknowvator
    Application Engineer
    Inknowvator Feb 2000 - Feb 2001
    View

Keith Bates Skills

Software Development Microsoft Sql Server Spc Javascript Debugging

Keith Bates Education Details

  • University Of Michigan College Of Engineering
    University Of Michigan College Of Engineering
    Computer Engineering

Frequently Asked Questions about Keith Bates

What company does Keith Bates work for?

Keith Bates works for Our Next Energy (One)

What is Keith Bates's role at the current company?

Keith Bates's current role is IT Manager.

What is Keith Bates's email address?

Keith Bates's email address is k.****@****spc.com

What is Keith Bates's direct phone number?

Keith Bates's direct phone number is +124835*****

What schools did Keith Bates attend?

Keith Bates attended University Of Michigan College Of Engineering.

What skills is Keith Bates known for?

Keith Bates has skills like Software Development, Microsoft Sql Server, Spc, Javascript, Debugging.

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