• Maintaing and sustaining all systems and devices belonging to the United States Capitol Police and ensuring all interconnected information system items (pc's, servers, data network gateways switches routers etc.) are performing at an optimum level.• Design/update network topologies usingMicrosoft Visio to display networks (LAN, WLAN, WAN)• Write proprietary batch and PowerShell scripts in order help monitor both Physical and Virtual assets on the USCP governed network, also utilizing • Install and maintain all VMware servers in regards to reduction of physical footprint.• Develop and install a Virtual Development and Preproduction environment test lab maximize patch management, security update testing in order to minimize any negative effects that would present themselves within the Production arena.• Participate in the development and maintenance of the Information Systems Emergency Operations

-Support installing and maintaining workstations-Reimage computer systems to the needs of Test Teams-Assist Test Teams in setting up their network by running cables and making sure the devices hooked up to the LAN are making contact with the switch-Maintain responsibility for initial troubleshooting of computer systems (tablets, laptops, and desktops), local area networks (LAN), wide area networks (WAN) issues-Hardware installation and repair, software configuration and applications and daily technical support operations.

• Managed administrative server functions including back-ups upgrades recovery management of disk space and more• Created and managed P2P application patches• Monitored business applications via remote desktop• Worked with end users resolving their software and hardware issues in efficient manners• Pooled resources with technical personnel to accomplish system implementations

• Managed administrative server functions including back-ups upgrades recovery management of disk space and more• Located root causes of technical errors and implemented prompt solutions• Member of the research and development team that evaluated and implemented applications• Designed and conducted online training for customers and company employees