Keith Bein Email & Phone Number

Ankeny, Iowa, United States

I oversee and mentor 20 technicians to ensure timely service delivery. I support the team in troubleshooting and repairing equipment to reduce downtime. I am responsible for preparing service reports and presenting results to customers and senior management. I provide mentorship, training, and onboarding for both new and experienced technicians. In collaboration with the sales team, I strive to achieve client satisfaction. Additionally, I maintain and manage the equipment inventory to support service operations.

Ankeny, Iowa, United States

Prioritized and planned service calls for our customers, establishing a strong rapport during these interactions to ensure a positive experience. Demonstrated professionalism by informing customers about arrival times, required services, and billable aspects. Supported other teams by providing resources where necessary.

United States

PromotionOversaw 30 technicians to ensure they met and surpassed customer satisfaction in service and installation. Managed technicians' overtime, direct labor costs, billed work, and inventories to remain within budgeted financial targets. Cultivated relationships with customers, sales, service, and support at various levels to expand our business. Equipped technicians with the necessary training and resources to excel and advance in their roles. Mentored technicians, resulting in a 7% advancement rate.

United States

PromotionOversaw 72 technicians, handling their product training and management. Ensured all technicians possessed the necessary certifications and training. Oversaw skill enhancement initiatives, assessing when additional training was needed. Performed random equipment audits to confirm proper maintenance by technicians. Addressed customer service issues directly.

United States

Prioritized and planned service calls for customers, establishing a strong rapport during these interactions to ensure a positive customer experience. Demonstrated professionalism by informing customers about the time of arrival, services required, and billable services. Additionally, provided assistance to other teams when resources were needed.

United States

I was the customer liaison, I ensured construction projects were completed on time and within budget by collaborating with technicians, engineers, architects, contractors, and other project stakeholders. I verified that job sites complied with OSHA requirements and conducted final walkthroughs with customers, documenting any findings and ensuring their resolution.