Keith Berger Email and Phone Number

Offer consistent and ongoing support, coaching and education to families of current and former Transformations Delray Beach and Transformations Mending Fences clients; coordinate, host and participate in monthly Family Weekend programming both onsite and virtual; coordinate procurement of family speakers for Family Weekend events; facilitate weekly Family Support Groups both onsite and virtual; function as a liaison between family members and Transformations staff; gather and provide collateral client information to clinical staff; work closely with Alumni, Admissions and Clinical teams to provide and ensure ongoing client support; identify family situations requiring Alumni and/or Admissions involvement; assist withcoordination of readmissions; create, update and maintain family files in Salesforce CRM; create family support notes in Kipu EMR; utilize Zoom for virtual family day events and virtual family support groups; consistently obtain 5-star customer reviews on Google, BirdEye and other online platforms; facilitate removal of negative customer reviews; perform after hours duties as required

Manage day-to-day operations of private Eating Disorder Intensive Outpatient Program; manage admissions process from initial inquiries to intake of new clients; perform insurance benefit verifications; manage insurance utilization review processes; discuss financial arrangements with incoming clients and/or family members and create financial agreements; manage local and national outreach and marketing; clinical staff support; act as liaison with billing company

Job duties include but are not limited to the following:Oversee Admissions process for all incoming clients across multiple facilities from initial inquiry to intake; manage Admissions Department at one facility and Admissions Directors at two facilities; perform verifications of benefits; discuss financial arrangements with incoming clients and/or family members; greet incoming clients and coordinate signing of financial documents; work as an interdepartmental team member to ensure the highest quality of client care

Job duties include but are not limited to the following:Supervise Intake, Admissions and Utilization Review departments; supervise and participate in all aspects of Intake process; perform verifications of benefits; perform utilization reviews (precertification, concurrent reviews, peer reviews, appeals, submit client charts to insurance companies for review) to obtain initial and ongoing substance abuse care authorizations for clients; submit monthly Admission Inquiry reports; work as an interdepartmental team member

Helping people get the help they need for their substance abuse problems. Job duties include but are not limited to the following:Receive calls for admission information; oversee all aspects of admissions process from initial contact to arrival at facility; utilize and maintain database for all calls, assessments and admissions; attend daily admission team meetings; complete pre-admission assessments with potential clients and review with Clinical Director; coordinate detox admissions and monitor status of all clients in detox; review financial contracts with clients and/or families and coordinate with appropriate staff as necessary; maintain appropriate communication with referral resources

Duties included: manage day-to-day operations of outpatient mental health counseling center, personal assistant to the Director, Employee Assistance Program liaison, public speaking.