-Rebuilt the entire OCU Mortgage Department by re-writing the lending policy and all Residential lending procedures.-Rebuilt the portfolio lending products, underwriting policy and exception guide.-Implemented a new LOS, document custodian, credit partner, AMC, auditor, completed the MERS application as the MERS Officer and lastly built an in-house servicing team & new sub-servicer vendor for what the future would bring.-Managed all partnerships for compliance and flow issues though the loan process for Members.-Created a correspondent & TPO program to provide profit and liquidity for the CU.-Lead the CU on becoming Fannie Mae direct lending eligible. Including putting together the application and spearheading the interview.-Ensured loans were following guidelines to have the ability to sell on the secondary market for profit, monitored their earning potential, and completed the sales on the secondary market.-Assured timely & accurate origination, processing, underwriting, closing, and servicing of our loan process.-Provide initial training and continuing education for all my Crew Members. This included monthly one-on-one meetings for their personal and professional growth as well as Conducting monthly lending team meetings for industry updates, vendor changes, market adjustments or any other news to help my team complete their job more easily.-Worked with multiple in-house departments to build a future for OCU in the marketplace.-Exceed sales production and volume in 2022 & 2023 to highest in CU history.

-Delivered timely, accurate, thorough & high-quality work. Set clear, measurable, and realistic goals.-Advised and coached 35 branches to identify prospects & assisted in the mortgage training for crewmembers to help branches build business. -Implemented Mortgage sales strategy to 35 branches through sales coaching, support at community events & Realtor functions.-Created and taught bi-weekly in person home buying seminars & quarterly webinar home buying presentations to aid in building business within branches and the community at large.-Managed 5 mortgage partnerships & sponsorship, utilizing its benefits by promoting our services in the community and members of its organizations. -Actively marketed FAIRWINDS’ home loan programs by soliciting Realtors, builders, Insurance agents and other Loan Originators for referrals through attendance at sales meetings, luncheons and active participation in community events.-Monitored key metrics related to departmental efficiency, effectiveness, and performance standards to meet quarterly and yearly goals for all 35 branches. -Delivered over 500 Million in mortgage sales for 2018, 2019 and 2020.-Named to Board of Directors for the Seminole Chamber and Orange Technical College in 2019 and 2020.

-Provided solutions and guidance to enhance members’ financial well-being after meeting with them and creating a plan-Created an exceptional experience for all Members through building long-term relationships by using FAIRWINDS products and core values to save them money & build a financial future of freedom.-Interviewed Members and processed loan applications for credit cards, auto, personal loans & mortgages.  -Worked with Branch Manager to build the schedule & training programs for our team. -Met and exceed all quarterly and yearly sales goals. -Joined local networking groups and built relationships with fellow professionals to help build business. -Produced over 2 million a month  at branch level lending 14 months in a row.

-Evaluated customer’s financial goals & needs, helped them create a financial plan, followed up, and met with them to ensure success. -Worked directly with local businesses to aid them in creating financial goals and education for their employees on financial matters. -Provided expert advice and educated customers on new lending products when they came out. -Lead district in credit card sales from Q4 2013- Q1 2015.-2014 Lead district in non-mortgage loan volume.-Built and managed long-term relationships with other financials around the area to network and share business.-Promoted to UCF liaison for consumer lending and attended multiple events to build business. -Instrumental in creating bridge between local rental residential areas to present free monthly financial literacy courses.

-Selected to open first restaurant in South Carolina with 85 Employees in 2008.-Managed cash flow and consistently reduced loss in store by an avg. of 1.5% per quarter.-Maintained weekly labor costs of less than 18% scheduling & coaching 80+ employees weekly.-Created, educated & implemented best in class customer service among leading casual dining businesses in South Carolina maintaining over 90% customer satisfaction scores.-Closely monitored inventory to avoid under stock and over stock to maximize profitability.-Ranked number one restaurant in company accumulating 9 million in sales for 2008 year.-Attended BBB meetings within city to create community alliances and build local relationships.-Prompted from GM to RM based on production and took over January 2010 to oversee four locations and its over 200 workers. (Columbia, Greenville, Orangeburg and Hartsville)-Joined leadership team opening new restaurant around the state in 2011.-Created bold new strategies on scheduling, production and implementation which are still used today.-Awarded Cookout of the year honors for Columbia one site three years in a row (out of 96 restaurants 2008 ’09 & ‘10)