Keith Bills Email & Phone Number

Salt Lake City Metropolitan Area

Comply with banking regulations and policies to provide exceptional training experience while implementing advanced adult learning tacticsImplement changes to material and procedures to educate the newest employees properly about upcoming trends and policiesProvide exceptional communication including one-on-one meetings, small group settings as well as in front of groups with and without banking executives present

Utah, United States

Streamlined transaction methods by implementing new processes, resulting in a increased daily performancePerforming tasks, calls and setting appointments as a Admin Assistant (VA)Managed a team of tellers, providing ongoing training, resulting in a decrease in error rates on account changes and loan processesDeveloped and implemented long-term account health strategies, resulting in increased customer retention and referrals

Utah, United States

Developed comprehensive training program for new hires covering best practices in eye health and examinations, resulting in increased patient satisfaction - including multiple positive patient reviews referring to my impact specificallyPerformed tasks, calls and setting appointments as a Admin Assistant (VA)Implemented hands-on training approach for new hires, resulting in a 15% decrease in errors during eye exams within the first month of hireConducted regular assessments to measure patient needs and identified areas for improvement; resulting in increased patient referrals

Lehi, Utah, United States

Developed and implemented a comprehensive training program for new hires, resulting in a 30% reduction in errors and a 25% increase in productivity within the first month of hireManaged multiple teams of over 25+ individuals while facilitating training sessions on complex systems, procedures, legal requirements, and banking regulations with an average success rate of 93% for trainee retentionCreated interactive training sessions utilizing gamification techniques resulting in increased engagement from trainees by 75%, leading to improved learning outcomes

Lehi, Utah

Monitored and tracked customer accounts, resulting in a 15% increase in loan renewals and a decrease of 10% in delinquent accountsFacilitated regular team meetings to review project progress, leading to a 20% improvement in process efficiency and immediate reduction in errorsLed multiple projects aimed at enhancing customer experience, including implementing new software tools and interdepartmental communication resulting in an increase of satisfaction scores by 50%

Lehi, Utah

Conducted thorough review of over 2000 loan applications, resulting in a 90% approval rate overallUtilized advanced data analysis techniques to identify key risk factors, lowering the default rate and increase overall saving of company lossesDeveloped comprehensive training program for new hires, resulting in a 50% reduction in processing time

Greater Salt Lake City Area

Maintained a 100% adherence to HIPPA and OSCHA standards while transporting over 500 patients throughout the hospital, ensuring patient safety through proper handling techniquesCollaborated with nursing staff to decrease patient wait times by 20%, resulting in a more streamlined transport process and overall improved patient experienceImplemented an inventory management system for all medical equipment used during transport, resulting in overall cost savings and increasing efficiency by 30%

Bachelor'S Degree

Some College, Biology, General