Keith Bishop Email & Phone Number

Bay Roberts, Newfoundland And Labrador, Canada

Bay Roberts, Newfoundland And Labrador, Canada

Independant Consultant/Contractor with 30+ years of experience in the technology and retail industries. I have been in the retail industry since 1992 and went to the IT field in 1998. After years of Oil and Gas consulting retuned to the consumer facing industry with software development organizations. After several years of running customer facing development teams for software, and web-based products, I returned to the retail industry. Very skilled in POS systems, CRM systems, VOIP Telephony and web-based retail specific infrastructure (Shopify, WooCommerce, Odoo). Extensive experience in ERP systems for companies big and small. I have spent years as a sole proprietor of a small retail shop in a small town. I have expert level familiarity with all back-office systems like MS Excel, Quickbooks, Word among others along with years of experience in online marketing systems like Google Ads, YouTube, Microsoft Ads, Meta Ads, SEO, Dynamic Ad Generation as well as offline marketing like radio, print and visual media.

Bay Roberts, Newfoundland And Labrador, Canada

Long Harbour, Newfoundland And Labrador, Canada

Bay Roberts, Nl

Calgary, Canada Area

IT Manager for a 600+ employee electronics superstore located throughout Western CanadaDesign & implementation of SAN and Virtualized SQL H-A ClusterNetwork Infrastructure change to a redundant MPLS & Managed Services for 42 locationsManaged a rollout of a new POS system to 42 locations, including windows 7 rollout and trainingExchange 2010 upgrade and implementation from an antiquated iMail systemActive-Directory redesign & IP structure changeSSIS deployment for use with Dynamics NAV Reporting ServicesGround up design & implementation of two new retail locations in Alberta, including firewall security, site interconnectivity, DFS, SSRS & SSIS.

Calgary, Canada Area

Leader of a Support Team, 200+ Calls Daily, 4 Employees Technical Application and Hardware Support for 4000+ Employees over several locations in three provincesProvide excellent First Contact Experience for clients/usersMetrics driven process design to ensure the highest level of serviceEquipment installations and movesDocuments Processes and Incident Resolutions as necessaryDesk-side & Level III Support as requiredEscalation of Incidents & Requests as necessaryGenerate Reports & Facilitate Tracking of Incidents & Resolutions for the TeamDocument technical processes and procedures for training and troubleshooting

Bay Roberts, Nl

Partner & Operator of small, independent Musical Instrument Retail Chain500K+ Gross Revenue, 12 Employees & 4 locations Maintain established relationships & strategically align with core vendors & service providers to achieve successes consistent with the company’s long-term goalsLead the planning, procurement, setup, monitoring, maintenance, and service of all IT systems and network components, at the head office and retail locations.Maintain inventory of IT and POS equipment, along with core inventory levels, for office and store locations.Document technical processes and procedures for training and troubleshooting.Plan annual IT & marketing budgets, and generate expected ROI’s on new purchases, equipment & servicesMaintain Online Presence; Social Networking; Primary Web Addresses; Email; Online Requests; eStoreCisco/VPN connectivity throughout all sitesAutomated report generation and delivery (Sales, Incidents, Product News, Core Information)

Calgary, Canada Area

Oversee the Organizations’ Enterprise Systems for all Internal & External Clients 2M+ Annual Budget, 7 Employees, 2 locationsProvide support & escalation for all network resources problems, coordinating with core service providers & vendors as necessary. Lead the development, evaluation & selection of vendor proposals, products and services, determining how they align with the Organizations’ Living Plans Provide mentoring, support, supervision & technical direction to the Team and core customers of the Enterprise SystemsDevelop “Living Plans”, budgets, management reports, and project tracking for presentation to Organization ExecutivesActively participate in other Business Unit meetings to understand how they are using the Enterprise Application Systems, and how to create additional efficiencies & valuePlan, Develop & Lead the CRM design project, working closely with the PMO. This was a multi-year project, focusing on creating better relationships with Direct and Retail CustomersDetermine, plan and present multi-year IT plans and budgets, focused on IT Operation and aligning with Growth Targets and core values of the OrganizationProvide ongoing evaluation and feedback.In receipt of several management and project achievement awards. Team members were also presented with awards for achievement and focus.

Occupation Health & Safety Professional, Occupational Safety And Health Technology/Technician

Applied Information Technology, Information Technology

Business, Psychology