National Satellite & Broadband provides installation fulfillment services and construction management to companies specializing in the telecommunications, broadband cable, and satellite industries in the United States. Responsibilities: • All aspects of daily operations including residential and commercial customer fulfillment, field support, call handling, quota management, contract negotiation and administration. • Management and hiring of employee technicians and contract partners multiple subcontracting companies, 90+ 1099 independent contractors.• Responsible for developing, managing and reporting of company Profit/Loss. Managed all operations relating to AP/AR, budgeting, job costs, billing and receiving.• Built and implemented performance metrics utilized by all field personnel. These metrics updated weekly helped facilitate our technicians to provide unparalleled customer satisfaction and a net promoter customer service score consistently in the 95% range• Designed and implemented Supply Chain and warehouse programs and procedures. This program realized O% shrinkage year over year while servicing multiple contract partners and over 90 technicians weekly.

• Senior Leadership for overall operations in Michigan, Massachusetts, Maine, New Hampshire, Vermont and New Jersey. • Responsible for revenue growth, profit contributions, and operating expenses. • Managed compliance for 27 contracting companies servicing 750,000+ customers. • Attained 125% of annual service goal: leveraged technical training to eliminate operational inefficiencies. • Managed 10 remote site locations, which led to multisite collaboration that maximized performance.• Managed Labor Relations and Collective Bargaining Negotiations for region. Facilitated union prevention training, which included maintaining a union free workplace.

Construction Management specializing in outside plant construction; underground and aerial, rebuild and upgrades, directional bore and trench techniques, activation, installation, MDU’s, tap audits, and power supplies. Knowledgeable of OSHA guidelines and maintain safety regulations within workforce.• Full responsibility for monthly Profit/Loss and cash flow.• Prepared and ensured cost effective operation within $2.3M capital and $8.5M operating budgets• New business development identifying new clients and business opportunities. Gross profit grew 321% within the first eight months• Provided leadership and direction to 114 employees, including seven managers and eight supervisors in eight offices throughout Colorado, New Mexico and Arizona.• Customer base increased 410%
 in 14 months

• Manage all aspects of day-to-day operations including fulfillment, Network operations and Headend, Workforce Management, government affairs and representing company in external engagements and negotiations. • Contract negotiation/direction of multiple subcontracting companies and business partners to ensure a Best in Class Customer Experience score of 94% was achieved year over year.• Analyzed yearly volume and Workforce Management metrics/trends and current/projected marketing to establish fulfillment needs, • Established favorable relations with franchising authorities, city leaders and officials, professional staffs and community leaders• Provided tactical, strategic and operational leadership for field network operations. Team exceeded Franchise requirements for system reliability from 1997 to 2001

Directed a 2100 mile, HFC upgrade in Madison, WI; included direct management of contractors, responsible for construction, testing, and end to end performance. Project was recognized for timely 13-month completion and under budget.• Directed a staff of 20 + employees on all aspects of HFC plant construction and engineering.• Responsible for budgeting 400 + miles of new construction each year in Wisconsin and Minnesota. • Approved and requested purchases of equipment and materials.• Developed job based tracking and budgeting system.• Worked side by side with Capital Management team.

Held various positions as a Manager Trainee in order to learn the business from beginning to end.TechnicianCustomer Service RepresentativeFinance SupervisorConstruction SupervisorChief Technician