Working with new and existing customers on their new diesel powered installation projects. I have experience of Automotive, Industrial, Rail, Military and Marine applications.

•Providing product support expertise to a project team, including engineering, manufacturing, purchase and logistics in developing a new product designed in Japan, engineered in the UK and manufactured in the USA.•Managing Product Support and Aftermarket requirements for new engine products, to defined timing plans. Ensuring service literature, training and parts were delivered in time for product release. •Working with Cat electronics to test ECU functionality within the existing electronic service tool and developing customer wiring harness solutions for smaller customers.Key skills:Communication:I have excellent written and oral communication skills. I work within different situations on a daily basis with customers, suppliers, management team and shop floor employees. I have experience of writing technical reports, service instructions for technicians and customer specific training material.Team working:I have been involved in a number of improvement projects (Kaizan / Six Sigma) several of which I was the team lead. This was an opportunity for me to maintain project momentum / timings and allow the other team members to bring their creativity / knowledge to the table.Problem solving:Helping to overcome customer issues is where I feel I have the greatest input. A recent example is of a customer demanding their branding on oil / fuel filters. The filter manufacturer would only supply a minimum batch size of 5000 and the initial customer engine order was for 2000 /year. I proposed that the customer order the minimum order quantities through us and store them on his site ready for fitting – our business would gain financially for the difference between our purchase and selling prices.Time management:I have been able to schedule meetings, customer visits and prioritise my workload to meet deadlines and also create the flexibility required to react to emerging challenges.

•Providing Product Support input on new component design in terms of serviceability, branding, part numbering and packaging as part of a lower cost of ownership initiative.•Additional responsibility for developing new specialised service tools to enable the product to be stripped and rebuilt.•Managed a six sigma project to create / launch a new service tools catalogue.•Ensuring serviceable levels were correctly shown on assembly drawings before they were loaded to our systems.•Working with Cat in the US to ensure data alignment across both brands.

•Providing technical engine specification, performance and diagnostic support to Perkins distributors, Caterpillar dealers and OEM’s worldwide.•Running the Monthly Technical Review Meetings (TRM) to provide technical updates to the service community.•Creating Engine News publications / service bulletins, to support engine field rework activity. •Led a project to provide global network coverage by bringing ourselves and the Cat support teams together with similar accesses to data, systems etc.

•Managing the Product Support requirements, pre service quality and service issues of several large OEM’s. These included Terex UK, Manitou France, Bobcat France, Agco France, Volvo construction products, Sabre marine and Thwaites. •Managing customer issues to resolution by working with cross functional teams from within the business to identify improvement activities.•Reducing warranty costs via product improvements.•Running performance metrics by customer.