Keith Bryson Email & Phone Number

Lumberton, NJ, US

Sewell, New Jersey, US

• I deliver core process improvements across sales infrastructure for a portfolio of clients spanning industrial, education, financial, and technical industry segments. Partner with cross-organizational leadership.
• Designed Crisis Response & Contingency Operations Plan, executing “people, processes, and performance” integration strategy to ensure operational performance during crisis events (used for COVID response).
• Established KPI objectives and executive dashboard for data tracking, analyses, and corporate steering. Key contributor in development/launch of pioneer 90-day professional certification and continuing education course.
• Served as SME in developing a full lifecycle go-to-market strategy. Coordinated key industrial/manufacturing introductions, providing seamless order-to-fulfillment service delivery. Facilitated web sales architecture.

Port Washington, New York, US

• Charged with turning around underperforming sales region. Fixed all issues associated with over 250 regional sales rep organization by analyzing variances, contact processes, contract pricing, writing and editing.
• Delivered $826M in annual sales. As Vice President of Sales, I analyzed regional sales performance metrics and reorganized sales team. Turned selling process around by listening, monitoring, acknowledging, exploring.
• Increased sales 20%, GP 25%, and Customer Engagement time by 20%. Realigned accounts packages based on volume and potential. Re-designed the selling, sales process, and contact leveraging methods for the entire sales.

Port Washington, New York, US

• Produced successes that led to a promotion. Developed staff and exceptional selling processes that were aligned with strategic performance measurement. Rolled out high-performance client contract closures. Structure.
• Turned around under-performing sales department, delivered 16% in gross sales profit expansion. Found account sales processes were lacking routines, and pipeline activities were nonexistent. Setsystematic sales.
• Redesigned compensation plans to incentivize sales teams. Found organization did not provide coaching for excellence. Introduced individual and team cross-functional processes. Trained employees and vendors on products.

Greensboro, North Carolina, US

• Sought out by President to establish, organize, and structure a new 400 person business organization. Designed and implemented processes, workflows, and job descriptions that were aligned with clients’ service.
• Developed, implemented and led national delivery and service standards initiative. Selected to establish and structure 400 associate business group. From startup to functioning group, spearheadedtechnology, and process.
• Improved quality assurance rates 20% through establishing a dedicated Quality Assurance team. Drove individual sales productivity 25% following the launch of a new interactive data dashboard andstreamlined activity.

Boca Raton, Florida, US

• Recruited to lead the turnaround of a large customer service call center. Improved associate guidance, training processes, quality controls and communication protocols. Reorganized and trained the team; set.
• Initiated customer account recovery plan, improving at-risk account activity by 65%. Recruited to reorganize 90 person call center. Established cross-functional team harmony, set innovative sales support, product and.
• Boosted employee satisfaction from 65% to 90%. Turnover was catastrophic and replacements were costly. Analyzed issues and immediately introduced performance and competency assessments, valued the people, and improved.

Charlotte, NC, US

• Managed consumer, small business and home loan financing transactions through a team of 15. Managed P&L, operations, sales, services, branding, payroll and vendor relations. Established client centric processes..
• Increased overall consumer banking activities by 20%. Led P&L activities for the implementation and rebranding for new B2B & B2C consumer loans. Led banking center activities to boost sales and efficiencies. Improved.

Deerfield Beach, Florida, US

• Established franchise including site selection, financing, business planning, and startup plans. Recruited 35 employees. Administered relationships with lending institutions. Managed P&L, operations, sales, direct mail.
• Started, built and successfully sold a business. Selected franchise opportunity and started a business. Set all facility, finance and operational functions. Rolled out B2B branding, marketing and sales processes. Grew.

• Oversaw direct lending call center that processed $3B to $5B in annual loans. Recruited and led team of 150+ sales, service, and operations staff. Set compensation plans, trained and evaluated performance. Directed.
• Redesigned sales call flow activity and verticals to deliver billions in flawless loan processing’s. Selected to overhaul the organization. Implemented new telecom and call flow and routing procedures, a routine.

Responsible for generating new business and strengthening relationship with existing clients to meet quarterly and annual sales goals. Built retail-centered platform, executing growth strategy and recruiting of up to 70 agents to drive business development in East Coast region.

Bachelor Of Arts - Ba, Political Science/ Business Management

Msm, Management

Six Sigma Green Belt Certification