Keith Bui Email & Phone Number

San Francisco Bay Area

Performed enhanced due diligence comprehensive reviews on various high risk client types to determine their overall risk to the bank. Performed transaction reviews involving high risk client types and jurisdictions. Escalated clients that were deemed to be over the bank’s risk appetite to management for further review and potential exit. Referred potential suspicious transaction activity to our partner business units for further review and possible SAR filing. Created and presented training documents on various high risk client types. Collaborated with peers and management on department procedures updates and enhancements. Trained and assisted new employees.

San Ramon, Ca

Researched and investigated customer account activity for potential AML-related violations, such as structuring, layering, and funds originating from various forms of criminal activity or from High Risk or OFAC-sanctioned countries.Worked with branch personnel and other departments in the bank to gather and share appropriate information during the investigations process.Developed contacts with local, state, and federal law enforcement agencies, officers, and attorneys to facilitate investigations.Completed Suspicious Activity Reports (SARs) to file with FinCEN within Federal guidelines and deadlines.Performed first-level reviews of other team members’ cases and SARs to ensure accuracy and compliance with both FinCEN guidelines and department procedures.Made recommendations to close account relationships that posed a financial and/or reputational risk to the bank.Member of Association of Certified Anti-Money Laundering Specialists (ACAMS).Trained and assisted new employees.

Monitored customer account activity for potential fraudInvestigated customer claims of fraudulent VISA and check activityOpened and investigated fraud cases involving identity theft, fraud rings, account takeovers, scams, phishing, wire fraud, and elder abuseWorked with other fraud investigators in the industry to gather and share information regarding fraud casesWorked with local, state, and federal law enforcement agencies, officers, and attorneys to share information, and to identify and apprehend fraud suspectsCompleted Suspicious Activity Reports (SARs) to file with FINCEN within Federal deadlines

Answered and resolved customer issues within Service Level AgreementInvestigated customer accounts for abuse - closed offending accountsInvestigated customer orders for potential fraudWorked with merchants to create promotions and specials on company websiteResponsible for maintaining various promotions sections on company websiteNew employee training

Advised sellers and buyers on fraudulent ordersAnswered and resolved customer phone calls and emails within Service Level AgreementResponsible for customer payment managementEscalated bugs and service issues to the proper departmentsNew employee training

Answered and resolved customer phone calls and emails within Service Level AgreementInvestigated customer account compromisesMonitored customer accounts for Service Agreement violationsMonitored company website to ensure proper performanceNew employee training

Coordinated individual accountsResponsible for account balance/researchNew employee training