Keith Bushell

Keith Bushell Email and Phone Number

Retired
Keith Bushell's Location
Windlesham, England, United Kingdom, United Kingdom
Keith Bushell's Contact Details

Keith Bushell work email

Keith Bushell personal email

n/a
About Keith Bushell

An action orientated, pro-active IT professional with twenty-nine years experience in the areas of Relationship Management, IT Portfolio Management and Service Delivery Management. An ability to develop strong relationships built on an open and honest communication style and trust. A strong people manager with a proven record of motivating and developing team members with particular skills in managing change. A team player with a flexible approach. Possesses tenacity and resilience with a commitment to excellence.Specialties: Portfolio management, stakeholder management, relationship management, service delivery management, managing change, budget management, supplier management, people management and customer service.

Keith Bushell's Current Company Details

Retired
Keith Bushell Work Experience Details
  • British Airways
    It Service Manager
    British Airways Oct 2009 - Aug 2020
    Waterside, Heathrow
    Accountable for the end to end IT service for British Airways, the scope of which includes circa 800 business applications, 3250 live supported servers and a worldwide network and support model spanning 450 locations. I am also responsible for the IT Service Centre located in Newcastle plus core ITIL process such as Incident, Problem, Change and Service Level Management. The IT Service Centre handle approx. 25000 contacts a month. The BA IT department moved to IAG Global Business Services in 2014, involving working very closely with our partners in Iberia.
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  • British Airways
    It Account Manager
    British Airways Jul 2006 - Oct 2009
    Responsible for managing ongoing relationship with LHR operational departments. This includes management of the business areas IT Portfolio. The majority of this Portfolio has been related to T5, both application development and infrastructure, worth circa £70m. During the building phase I also worked in IT Delivery for 6 months, responsible for ensuring successful delivery of IT in Passenger Services and Arrival Services. Account Manager role also includes representing IT department in times of crisis as part of OCIC (Operational Crisis Incident Centre).
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  • British Airways
    It Service Delivery Manager
    British Airways Mar 1999 - Jun 2006
    Management of IT Desktop service for BAs LHR and LGW Campus. Responsible for managing circa £20m budget, including third party service provider and 60 internal staff.Achievements include:· Re-wrote third party service contract leading reduction in value of contract from £11.2m to £4m in 3 years.· Managed the consolidation of the RDA (Resource Domain Administrator) service into Im Desktop. Resulted in annual savings to the business of £1.9m.· Resolution of service issues leading to increased availability of Self Service Kiosks (LHR), resulting in improved customer service.· Following extensive re-organisation and outsourcing:* defined team organisation within new structure* recruited team members* successfully counselled displaced staff to new roles
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  • British Airways
    Ancillary Equipment Operator
    British Airways Aug 1979 - Aug 1981
    I joined British Airways IT in 1979 as an Ancillary Equipment Operator.
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Keith Bushell Skills

Relationship Management Change Management Supply Management Service Delivery Management Stakeholder Management Project Management Management It Service Management Business Process Improvement Infrastructure Service Delivery Project Delivery Outsourcing Process Improvement Business Analysis Prince2 Project Planning Negotiation Program Management Vendor Management Budgets Project Portfolio Management It Management Team Leadership Disaster Recovery Integration Team Management Service Management It Strategy Itil Pmo Governance Business Process Business Transformation Airlines

Keith Bushell Education Details

  • Hayes Grammar
    Hayes Grammar

Frequently Asked Questions about Keith Bushell

What is Keith Bushell's role at the current company?

Keith Bushell's current role is Retired.

What is Keith Bushell's email address?

Keith Bushell's email address is keith.bushell@ba.com

What is Keith Bushell's direct phone number?

Keith Bushell's direct phone number is +4484449*****

What schools did Keith Bushell attend?

Keith Bushell attended Hayes Grammar.

What skills is Keith Bushell known for?

Keith Bushell has skills like Relationship Management, Change Management, Supply Management, Service Delivery Management, Stakeholder Management, Project Management, Management, It Service Management, Business Process Improvement, Infrastructure, Service Delivery, Project Delivery.

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