Complete ownership of key existing clients, print management and direct clients, responsible for pricing, production, logistics, invoicing and customer careProcessing internal orders, purchasing outwork supplies, monitoring work in progress, liaising with production management and meeting tight order deadlinesObtaining quotations for outwork and placing sub-contract ordersManaged projects include litho print, digital print, large format, POS and corporate display stands

Assessment of potential opportunities arising from sales leads, tenders PQQs, ITTs and RFPs etcProject managing the response to tenders, PQQs, ITTs and RFPs etcCoordinate the involvement and support of colleagues from within sales, operations, finance, HR, and other relevant functionsInput, create and produce bespoke, high quality customer proposals Create and maintain the administrative elements of each proposal and ensure that all activity is tracked and recorded in the CBS bid library Database management and statistical analysisTUPE transferred from Océ (UK) Ltd to Canon (UK) Ltd, May 2013.

Joined Océ (UK) Ltd during 2010 in the role of Bid Manager within the OBS structure, current responsibilities include the following:Assessment of potential opportunities arising from sales leads, tenders PQQs, ITTs and RFPs etcProject managing the response to tenders, PQQs, ITTs and RFPs etcCoordinate the involvement and support of colleagues from within sales, operations, finance, HR, and other relevant functionsInput, create and produce bespoke, high quality customer proposals Create and maintain the administrative elements of each proposal and ensure that all activity is tracked and recorded in the Océ bid library Database management and statistical analysis

Implemented & managed the Direct Mail Print Management “Hub” within the Concept Group Communicated with external clients (pricing, account management and new opportunities)Communicated with new and existing clients regarding direct mail concepts & projectsManaged all direct mail out sourcing, including litho, envelopes, data processing, personalisation, finishing and enclosingResearched a new MIS and managed implementationCreated & managed external Service Level (SLA) & Confidentiality AgreementsTo price negotiate with clients & suppliers ensuring maximum margins are achievedAssisted with web to print implementationTo research, evaluate and report on cross media platform technologies

Implementing company marketing strategyImplementing and managing ISO9001 / 14001 / FSC / PEFCInitial contact for all new Direct Mail projectsManager of company commercial/estimating department – team of fiveNegotiating with suppliers to ensure best contract rates are achievedInitial contact for all new outsourcingResponsible for company pricing structureResponsible for all major purchasing decisions including: paper, envelopes and direct mail related outwork, implementing and controlling these systemsMember of Senior Management TeamClose liaison with Sales / Project Managers to ensure best production methodsHandling special projects / implementing new company procedureExperience of MIS (Optimus 2020) including the implementation process

Managing and developing customer accountsProviding a full and comprehensive direct mail service for clients Projects handled included litho print, web print, sheet fed & continuous lasering, plus comprehensive lettershop services including UK & International mailingsProviding efficient and effective internal support to the company Sales team and ensuring exemplary standards of customer service are maintainedAnalysing customer needs, preparing detailed costing, obtaining external estimates, preparing quotations and negotiating to secure profitable businessProcessing internal orders, purchasing supplies, monitoring work in progress, liaising with production management and meeting tight order deadlinesLeading, supervising and supporting junior members of staff, assessing staff competencies and providing training sensitive to individual needsLiaising with line managers, sales representives, customer and suppliers