Keith Cavanaugh Email & Phone Number

United States

Calgary, Alberta, Ca

Calgary, Alberta, Ca

Interim role which pertained to delivery of Initial CIS Critical Security & NIST Cyber Security Framework assessments leveraging RealCISO. A series of meetings with Long View Systems and Client technical as well as none technical personnel.

Calgary, Alberta, Ca

Technical leader and infrastructure owner for multiple clients. In addition to on-call rotation for existing and other clients, functions as principle technical resource. Does tactical decision making as well as collaboration with other resources in addition to supporting break/fix issues, client requests, and project-related requests. Also, provides & coordinates delivery of technical services per client service level agreements. Supports and coordinates with Site Managers. Collaborates with project teams or vendors to deliver solutions. Leads problem management identification and develops solutions. Actively looks for opportunities to mature clients' environment to reduce risk and increase value, presenting them to branch teams for review.

Houston, Tx, Us

• Installation, configuration, administration, upgrade, monitoring and maintenance of the Windows Environment. The Windows Server/AD environment is primarily virtualized, utilizing Windows Server 2008, and 2012 r2.• Administer VMWARE Virtual Infrastructure.• Backup and restore Physical and VMs with vRanger, vDP, and IBM Tivoli backup client.• Check backup reports to ensure data protection.• Use Lansweeper to deploy software and files. o INTViewer, .NET, Oracle client, etc. o Windows dynamic link file un-registration and registration.  Custom application deployment.• Comply with ergonomic assessment auditors to ensure client efficient computing environments.• Group Policy. o Active Administrator• Perspectives VMS Camera administration.• Hirsh Velocity software administration. o Issue ID Badges to new Employees. o Configure door security for holiday and off day business closures.• Help administer Office 365.• Administer Intel Security McAfee ePolicy Orchestrator.• Deploy Microsoft Patches with WSUS.• IBM TSM tape check-out and check-in and offsite tape shipment.• IBM v7000 storage.• Install and configure in-house designed software. o Application Manager o C & E (Contracts and Entitlements) o DCS Loader o WOP (Work Order Process)• Help setup conferences where needed. o GoToMeeting o Skype for Business• Computer equipment relocation and setup.• Perform IT help desk support for local and remote offices in US. Canada when needed. o Remote software, hardware, security support.• Communicate with vendors with regards to printing solutions purchase, maintenance, and repair.• IT Procedure creation and documentation.

Houston, Texas, Us

· Installed, configured, administered, upgraded, monitored and maintained the Windows Environment. The Windows Server/AD environment is primarily virtualized, utilizing Windows Server 2003, 2008, 2012 along with a variety of software. · Provided primary support of the Windows Server/AD environment and secondary support for the software and network administrators responsibilities. · Installed, maintained Windows 2008 and 2012 Servers. · Administered VMWARE Virtual Infrastructure. · Administered Corporate MDM, Airwatch. · Software and Windows Patch deployment with SCCM 2012 R2. · Computer object and software reports with SCCM. · SCEP. · PowerShell. · Group Policy. · Assisted with backup and restoration of VMs with NetApp Snapshots using VSC in conjuction with VMWARE. · Resized storage allocated to VMs with NetApp Snap Manager. · Administered OneLogin Cloud based application SSO solution. · MIMECAST email filtering. · Assisted in the administration of Exchange email. · Milestone XPROTECT Corporate Edition. Upgraded and configured camera servers for multiple locations. Added cameras as needed to recording servers. · Configured XPROTECT Corporate Mobile Server so Android and iPad mobile devices can connect to view camera video. · Worked with cloud based SSO Solution for signing into Taleo recruiting software. · Researched and applied Windows Updates as needed. · Worked with Timeforce to maintain and upgrade Timeforce II employee time keeping. · Updated Zytax tax definitions. · Used Active Xperts for server and device alerting and monitoring.· Upgraded, Configured, and Troubleshot Axway Endpoint Solutions software for Secure communications with Wells Fargo for EDI, Statement, and Lockbox (deposit availability).

Houston, Texas, Us

Implemented, Administered, and maintained the Virtual Infrastructure, virtual servers and desktops. Administered Descartes Dynamic Routing and Delivery System, script maintenance. · Responsible for administration, installation, maintenance, & upgrade of network servers, both physical and virtual (Windows 2000/2003/2008 & VMware ESX 2/VI3/vSphere) in an data center environment. o Maintain and Manage VMware Virtual Infrastructure.o Administer Create!Form Server, which are used for merging data from Lawson with Templates created by Programming Team to produce Invoices and Purchase Orders.o Install Server RAM, Hard Drives, CPUs, maintain, monitor, and trouble shoot server processes; IBM and Dell Servers.o Build VMs as Servers and VDs (Virtual Desktops). Use a VDI (Virtual Desktop Infrastructure) Solution for RoadShow, which is used to route product from warehouses to customers. Instead of local to users, the RoadShow VDs are in the Data Center, which allows for better disaster recovery with VMware Templates or Golden Images.o Physical to Virtual Server Migration.o Administer Network and Server reporting tools such as Onsite Manager.o Maintain EPOS Encore Servers, which are used to receive Company Orders.o Maintain Vocollect Test and Production Servers. Vocollect is used for Voice based Product selection in warehouses.o Maintain and build OnSSI Security Camera Servers. Authorize and restrict access to over 200 and growing cameras in 6 locations.Web Services o VMware Web Access for VDI and Remote Admin. Purposes.o Windows IIS for Spring Board that allows simpler way for VDI. clients to connect to VMso Monitor Company Web Sites (Internet and Intranet).· Local and Remote monitor server and device health with Onsite Manager o Report on Physical and Virtual Server Resource Consumption.o Notify Users about disk space clean up.

Houston, Tx, Us

Effective and Efficient Communications· Interaction with personnel and patrons as necessary to accomplish the task at hand, also with enthusiasm to set a friendly and calm mood.Receive and document support call. · Use Cisco Unity Phone System · Create, close, and Route Heat Tickets.Provide Library technical support. · Install, repair, and replace hardware and software.Staff PrintersTerminals, Workstations, and Laptops.Mount Wireless devicesSetup requested equipment for Events. · Image various Terminals, Workstations.Check status of e-commerceSmart Pay SystemLibrary website e-pay Remote & Local Server and Client Administration · Use remote protocol tools to support HPL Branches.Support Reservation and Queuing Clients/ServersActive Directory Object ManagementIntroduce Objects to DomainsCheck DNS entry managementServer Backups· Perform backups for HALAN, HALHP, HALIR, and etc.Provide Basic Technical Training to the Public · Computer Basics I & II · Internet Basics · E-mail Basics · Intro to Microsoft Word, Excel, & PowerpointVocera Administrator · User and Group management.Diskeeper Administrator · Deployement and management.