Park West Professional Services is a financial technology (FinTech) company operating an increasing number of lending portfolios and credit products. Our growing network of lead generators, payment processors, industry experts and an ability to quickly deploy the newest technologies, experienced staff and optimize process strategies allow us to rapidly grow healthy portfolios.As the General Manager I lead the teams driving successful growth. I am responsible for communications with partners, stakeholders and vendors about the portfolios and work closely with a consultant group of industry experts to help make the right decisions. I enjoy the challenge and responsibility of building experienced teams in Canada, the United States, Philippines, Jamaica, India and Mexico.• Overseeing daily operations across all departments. • Developing and implementing growth strategies. • Researching and deploying new technologies. • Evolving employee retention strategies. • Training managers and staff. • Hiring and onboarding staff. • Shaping a positive work environment. • Ensuring the health and safety of all employees. • Evaluating performance and productivity. • Analyzing accounting and financial data. • Identifying growth opportunities and building a business case for exploration. • Designing, generating reports and presenting reports.

Service Center Manager• Develop objectives for the call center’s day-to-day activities• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)• Assume responsibility of budgeting and tracking expenses• Hire, coach and provide training to personnel to maintain high customer service standards• Monitor and improve ordering, telephone handling and other procedures• Evaluate performance with key metrics (accuracy, call-waiting time etc.)• Prepare reports for different departments or upper managementSenior Account Manager• Keep track of assigned accounts to identify outstanding debts• Plan course of action to recover outstanding payments• Locate and contact debtors to inquire of their payment status• Negotiate payoff deadlines or payment plans• Handle questions or complaints• Investigate and resolve discrepancies• Create trust relationships with debtors when possible to avoid future issues• Update account status and database regularly• Alert superiors of debtors unwilling or unable to pay when necessary• Comply with requirements when legal action is unavoidable

Quality Assurance Manager• Develop procedures to review and report quality issues• Monitor all operations that affect quality• Supervise and guide quality assurance team members• Facilitate proactive solutions by collecting and analyzing quality data• Review current standards and policies• Keep records of quality reports, statistical reviews and relevant documentation• Ensure all legal and compliance standards are met• Communicate with external quality assurance auditorsAccount Manager• Keep track of assigned accounts to identify outstanding debts• Plan course of action to recover outstanding payments• Locate and contact debtors to inquire of their payment status• Negotiate payoff deadlines or payment plans• Handle questions or complaints• Investigate and resolve discrepancies• Create trust relationships with debtors when possible to avoid future issues• Update account status and database regularly• Alert superiors of debtors unwilling or unable to pay when necessary• Comply with requirements when legal action is unavoidable

• Schedule regular maintenance and cleaning of facilities• Meet regularly with upper management to stay informed on company issues• Oversee security of the facility• Keep track of monthly, quarterly and yearly goals• Work with management to assess and improve processes and policies• Monitor and report on revenue and cash flow• Uphold and enforce company policies• Train new hires• Address employee complaints or performance issues as needed• Check in with employees regularly to determine satisfaction• Schedule shifts• Help management create the department’s budget• Address customer issues and complaints

• Monitoring and conducting surface inspections and repairs of asphalt and concrete on the airport’s runways, taxiways, aprons and airside roads• Controlling Foreign Object Debris (FOD) on the airfield through the use of specialized FOD removal equipment and manual techniques• Operating heavy equipment on the airfield to maintain grass and signs, in compliance with wildlife, safety, and security mandates• Providing snow and ice control through the application of specialized de-icing chemicals and/or aggregates and operating heavy snow removal equipment• Maintaining storm water drainage systems• Maintaining perimeter fences, road safety equipment (barriers and other traffic control devices) and seaplane facilities• Assisting with equipment maintenance, special events and projects• Supporting irregular operations (aircraft emergencies and incidents)