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Strong marketing and operations expertise with focus on designing / executing customer loyalty and retention initiatives that produce dramatic business results.SUMMARY OF QUALIFICATIONS● Superb track record for designing and introducing creative customer loyalty and retention program that maximizes return-on-investment and supports continuance of critical profit streams. Intuitive and analytical with ability to identify problematic touch points in customer relationships that drive down retention.● Astute business entrepreneur with proven ability to start-up new or turnaround struggling operations to profitability through strategic marketing capabilities, effective financial management, and talent acquisition.● High integrity with commitment to continuous learning and improvement. Ability to communicate and collaborate effectively with people of diverse cultures, backgrounds, and perspectives.AREAS OF EXPERTISEBusiness / Program Leadership • Start-up / Turnaround Specialist • Team Building • Marketing ExpertiseCampaign / Product Launch • Strategic Planning • Entrepreneurial Mind Set • Business ModelsCustomer Service • Problem Solving • SEO Optimization • Relationship BuildingCOMPUTER SKILLSMicrosoft Office Suite (Word, Excel, PowerPoint, & Access) • Radius ERP • Hospitality POS Systems • WordPress
Cmx Solutions, Llc
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PrincipalCmx Solutions, Llc Oct 2020 - Present
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Vp Of Promotional ProductsCartamundi Usa, Inc. Dec 2012 - Oct 2020Developed and grew company’s Fidelis branded customer loyalty and retention platform that focuses on creating positive touch points through targeted messaging. Created successful onboarding program that included engagement packs to better suit revised budgets of customers.Given additional duties of directing company’s struggling casino playing card operations.Key Achievements• Leveraged entrepreneurial mindset and strong management skills to grow innovative Fidelis program that facilitated efforts of major clientele within wireless, financial, insurance, and healthcare sectors to strengthen customer engagement / retention and increase their profits by reducing churn rates.• Doubled revenues in promotions / loyalty category in 2013 (1st year of operation) with expansion of 800% by 2016 and with profits increasing by 50% during that time span.• Strengthened revenues for casino playing card business by expanding client base and identifying manufacturing / operational efficiencies. • Played critical role in managing dissolution of casino playing card product line by redirecting resources to other more profitable business segments. -
PrincipalWhen In Rome Restaurant 2011 - 2013Managed full range of operations for Italian restaurant with approximately 60 seats and full take-out and to-go menu after landlord had locked out previous owner. Performed budgeting; financial planning / management; ordering, receiving, and inventory control; and staffing. Built-up strong regional patron-base through community networking and web-based marketing.Controlled costs while maintaining outstanding food quality and customer service. Supervised average of 15 serving and food preparation staff. Key Achievements• Carved out profitable niche in competitive marketplace through excellent management capabilities and focus on quality and customer service.• Established internet-based presence for restaurant by creating SEO-optimized website content.• Demonstrated skill in managing costs by negotiating favorable agreements with vendors and suppliers and effectively monitoring staff workflow.• Built restaurant from $0 to annual revenue of up to $250,000 during 2-year tenure; sold restaurant at profit to pursue opportunity with Cartamundi USA.
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OwnerMighty Clean Sep 1993 - Nov 2012Purchased carpet and upholstery franchise territory located in Dallas / Fort Worth area, as well as managing location in Amarillo for 2 years. Performed full range of business operations, including staff recruitment, hiring, training, and supervision; budget formation / control; financial planning and management; and business development. Supervised up to four staff. Business sold to pursue Cartamundi USA employment opportunity.Key Achievements• Grew business from start-up to annual revenue of $250,000 within highly competitive sector where most new businesses fail.• Served essential role in consulting with other owners / entrepreneurs to help them start-up and grow their businesses, including go-to-market strategies, business marketing, and financial management.• Boosted brand presence and revenues by acquiring and merging two other small companies with Mighty Clean brand.• Reduced cost of goods for all local franchisees through vendor acquisition, relationship building, and price negotiation. Also initiated and led customer pricing structure change within local franchisees.
Keith Chandler Skills
Keith Chandler Education Details
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Business Administration, Management And Operations
Frequently Asked Questions about Keith Chandler
What company does Keith Chandler work for?
Keith Chandler works for Cmx Solutions, Llc
What is Keith Chandler's role at the current company?
Keith Chandler's current role is Principal.
What is Keith Chandler's email address?
Keith Chandler's email address is kc****@****usa.com
What is Keith Chandler's direct phone number?
Keith Chandler's direct phone number is (214) 330*****
What schools did Keith Chandler attend?
Keith Chandler attended University Of North Texas.
What skills is Keith Chandler known for?
Keith Chandler has skills like Sales, Product Development, Leadership, Process Improvement, Pricing, Project Management, Training, Contract Negotiation, Marketing, Customer Service, Sales Management, Program Management.
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Keith Chandler
Philadelphia, Pa -
Keith Chandler
Co-Owner At Strata Avl, Offering Design, Engineering, And Sales Of Systems For Audio, Video, And Lighting That Enhance Human Experiences.Atlanta Metropolitan Area3baycare.org, akchandler.com, turner.com -
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