I led HR Shared Services, Talent Acquisition and Employee Relations (for three years) functions, defining the vision for how we serviced our internal HR clients and supported CVS Health’s colleague-centric, digital first strategy.I developed and executed a transformational strategy to put in place a three-year plan to migrate legacy HR tools and processes to SaaS tools (Learning, Payroll, Employee Data Management, Leave Administration, Colleague Experience). Implemented Saba and AbsenceSoft, selected Workday and ServiceNow.I was accountable for the delivery of core services, like running a $17B+ payroll, hiring 100,000 colleagues a year and providing customer support for 320,000 colleagues. Successfully integrated all HR systems and processes for CVS Health and Aetna, a 50,000-employee acquisitionI led a team of 500+ and managed a budget of $100M+ and delivered core services, like paying 320,000 people as part of a $17B+ annual payrollExecuted all aspects of HR COVID-19 response - vaccine mandates, vaccine attestation, creation of a new HR Coronavirus Call Center, multiple appreciation bonuses, implemented special pay programs (e.g., hazard pay, 2x OT), dependent care program, COVID-19 Pay and leave, part-time Sick Program.Successfully integrated all HR systems and processes for CVS Health and Aetna, a 50,000-employee acquisition, and delivered $8M in annual savings. Integrated Employee Relations, severance and policy team.Implemented a new centralized immigration function to support sponsored candidates and co-sourced new external legal support. Served on the Retirement Admin Subcommittee for one of the 20 largest plans in the country; sourced and selected a new 401(k) record keeper for plan with $20B+ in assets; successfully completed implementation in 9 months with no material issues.

Oversaw all aspects of HR delivery, including payroll, HR call center, benefits administration, HR technology and vendor management.Revamped pre-employment screening programs (e.g., drug testing and background checks) by implementing a new system and provider and insourcing background finding adjudication, lowering costs 18% and improving compliance.

Accountable for supporting the development of the HR Shared Services strategy and executing major strategic initiatives. Led business case development, budget and contract management.Co-led RFP of full HR BPO services (HR call center, payroll, AMS, etc.) and negotiation of 8 year, $200M+ agreement; moved H&W administration from one provider to another with minimum participant disruption, enhanced customer service and decision support, and 16% annual savings Helped create Hiring Support Center, a $2M investment in compliance and high-volume recruiting support.Selected and implemented new outsourced payroll provider for Brazilian operations to reduce compliance risk.

Part of core due diligence team that identified outsourced HR BPO provider. Led implementation of multi-shore outsourced HR BPO solution (HR call center, payroll, benefits, AMS, recruiting admin).Created governance processes, team to oversee outsourced relationship.