Keith Clark Email & Phone Number

Provide technical support for LAN/WAN, IP network , Transport, Voice and site monitoring services. Manage CPE routers and switches, Data/Voice circuits and Cisco wireless AP’s.Analyzes client issues or system alerts and determine severity of issue via client discussions, system monitoring and awareness of current status of the PGN internal network. Prioritize critical outages and organize a team of field technicians and other resources as required for rapid response to incidents.Monitor display screens to detect and diagnose errors that signal network malfunction.

Manage and support LAN/WAN networks for Duke Energy telecom.Provide 2nd lvl support for Cisco routers and switches.Implement upgrades and changes to the network. Analyzes client issues or system alerts and determine severity of issue via client discussions, system monitoring and awareness of current status of the Duke internal network. Prioritize critical outages and organize a team of field technicians and other resources as required for rapid response to incidents.Monitor display screens to detect and diagnose errors that signal network malfunction.

Managed LAN/WAN networks for Verizon Business manage service customers.Oversaw CPE routers and switches, Data/Voice circuits and Cisco wireless AP’s.Installed and configured CPE routers, switches and other systems installed on the network for managed services customers.Diagnosed end users network outages and worked with Telco and field techs to resolve connectivity issues. Conducted 2nd level support to field technicians. Worked with end users with IP/ DNS and DHCP issues.Coordinated with vendors to delivery parts for replacement of equipment. Use Verizon Business databases to track customers CPE and circuit information.

Managed LAN/WAN networks for Verizon Business manage service customers.Oversaw CPE routers and switches, Data/Voice circuits and Cisco wireless AP’s.Installed and configured CPE routers, switches and other systems installed on the network for managed services customers.Diagnosed end users network outages and worked with Telco and field techs to resolve connectivity issues. Conducted 2nd level support to field technicians. Worked with end users with IP/ DNS and DHCP issues.Coordinated with vendors to delivery parts for replacement of equipment. Use Verizon Business databases to track customers CPE and circuit information.

Managed the implementation of new LAN/WAN projects for Time Warner commercial customers.Coordinated support for Project Managers, telecommunication commercial customers and commercial sales during project integration. Worked with Project Management teams to ensure the overall project was completed.Provided network documentations to Business Class customers during network integration.Worked with vendors to coordinator parts delivery for new projects.Scheduled maintenance windows for upgrades. Ordered inventory for customer LAN/WAN networks.

Managed the implementation of new LAN/WAN projects for Time Warner commercial customers.Coordinated support for Project Managers, telecommunication commercial customers and commercial sales during project integration. Worked with Project Management teams to ensure the overall project was completed.Provided network documentations to Business Class customers during network integration.Worked with vendors to coordinator parts delivery for new projects.Scheduled maintenance windows for upgrades. Ordered inventory for customer LAN/WAN networks.

Managed building LAN/WAN networks for MCI manage service customers.Implemented routers, switches and Data circuits for customer’s network.Coordinated with vendors to delivery equipment for installations.Scheduled field engineers to install equipment.Worked with telco to test T1’s and DS3’s for new turn-ups. Provided updates to Project Managers and account teams on project progression.Oversaw routers/switches configuration and hardware.Maintain ordering inventory for new and current LAN/WAN projects.

Managed building LAN/WAN networks for MCI manage service customers.Implemented routers, switches and Data circuits for customer’s network.Coordinated with vendors to delivery equipment for installations.Scheduled field engineers to install equipment.Worked with telco to test T1’s and DS3’s for new turn-ups. Provided updates to Project Managers and account teams on project progression.Oversaw routers/switches configuration and hardware.Maintain ordering inventory for new and current LAN/WAN projects.

Education record

Bachelor Of Science (B.S.), Electronics & Computer Technology

Bachelor Of Science, Electronics & Computer Technology